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Senior Customer Success Manager

1PasswordUnited KingdomGTM
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Customer Success Manager at 1Password is a remote role based in the United Kingdom that involves independently managing a portfolio of complex accounts to drive value realization, revenue retention, and expansion. This position suits a driven, autonomous commercial professional with a background in SaaS who wants to help shape a secure and productive digital future.

Key Responsibilities

Own and strategically manage a portfolio of complex accounts, adapting success plans and maintaining full coverage without direct managerial guidance.
Drive adoption and value realization by hosting data-backed Executive Business Reviews with VP and C-suite stakeholders and tying product capabilities to measurable ROI.
Lead revenue retention and expansion outcomes by independently managing renewal negotiations, closing risk calls, and proactively sourcing upsell opportunities.
Act as a trusted security advisor with deep knowledge of the product suite, integrating regulatory context and AI-assisted workflows into customer success journeys.
Collaborate closely with Account Executives on joint account planning while mentoring peers and contributing to team playbooks.

Requirements

Minimum of 6 years of experience in a customer-facing, consultative, or technical SaaS role such as Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.
Demonstrated track record of exceeding retention, adoption, and expansion outcomes.
Proven ability to lead executive business reviews with senior stakeholders at the VP and C-suite levels.
Strong commercial acumen with the ability to independently qualify, advance, and document expansion opportunities and handle negotiations without oversight.
Expertise in designing and applying AI-assisted workflows to commercial execution and documenting use cases.
Proficiency with Gainsight, Salesforce, and maintaining consistent forecasting hygiene.

Nice to Have

Background in cybersecurity, IAM, identity security, or enterprise IT.
Former 1Password power user experience.
Performance distinction recognizing past retention, adoption, and expansion achievements.

Skills and Tools

Gainsight
Salesforce
AI-assisted commercial workflows
Strategic success planning
Executive presence and multi-threaded stakeholder management

Salary and Benefits

Annual base salary ranging between £73,000 GBP and £106,000 GBP, plus commission eligibility.
Immediate participation in the benefits program, including health, dental, and pension.
Generous paid time off policy and maternity/parental leave top-up programs.
Equity grant through an RSU program and retirement matching program.
Free 1Password account and paid volunteer days.

About the Company

1Password is building the foundation for a safe and productive digital future by unleashing employee productivity without compromising security. Surpassing $400M in ARR and recognized on the Forbes Cloud 100 for four consecutive years, the company pioneered Unified Access Management. Over 180,000 businesses trust 1Password to help teams securely adopt essential SaaS and AI tools in a fast-paced environment that values transparency, honesty, and putting people first.

How to Apply

To apply for this position, please visit the official 1Password careers page and submit your application online.

Questions candidates ask

Is this job remote?

Yes, this is a remote opportunity within the United Kingdom. However, please note that all go-to-market roles require an in-person onboarding session in Toronto.

What is the salary range for the Senior Customer Success Manager role?

The annual base salary for this UK-based role ranges from £73,000 GBP to £106,000 GBP, and the position is commission-eligible.

What experience is required for this role?

Candidates must have 6+ years of experience in a customer-facing, consultative, or technical role within SaaS, such as Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.

What benefits are included with this position?

Benefits include competitive health and dental coverage, a pension retirement matching program, generous paid time off, maternity and parental leave top-ups, an RSU equity program, and a free 1Password account.

What tools and software will I need to use?

The role requires strong Gainsight and Salesforce hygiene, consistent forecasting discipline, and the ability to design and apply AI-assisted workflows to commercial execution.

Ready to apply?

The application is on the official 1Password careers page.

Apply on company site