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Senior Incident Manager

LambdaRemote, USAData Center Business
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Salary
$125K - $195K USD
Job type
Full-time
Work mode
Remote
Posted
3 Jun 2026
Status
Open · checked 7d ago

About this role

Lambda is hiring a remote Senior Incident Manager based in the USA to lead critical incident response across AI data center infrastructure. This full-time role is ideal for an experienced operations professional who excels at coordinating rapid resolution and driving resilience across large-scale technical environments.

Role Overview

The Senior Incident Manager directs the end-to-end lifecycle of operational events affecting AI infrastructure and data center services. Serving as the central command point during major disruptions, this professional ensures rapid triage, cross-team coordination, structured communication, and comprehensive post-incident analysis.

Key Responsibilities

Direct the response to critical SEV-1 and SEV-2 incidents impacting GPU clusters, networking, storage, and data center operations.
Act as the Incident Commander during major outages, aligning engineering, networking, facilities, and vendor teams.
Serve as the liaison between leadership and external groups during and after incidents to deliver clear status summaries.
Own the entire incident response lifecycle, including technical triage, escalation, coordination, and resolution.
Maintain operational playbooks, incident response documentation, and dashboards for health reporting.
Participate in an on-call rotation to respond to, lead, and coordinate emergencies.
Lead post-incident reviews, root cause analysis, and track metrics such as MTTR and MTTD to improve system reliability.

Requirements

8+ years of experience in site reliability engineering, incident management, or infrastructure operations.
Experience managing incidents within large-scale distributed infrastructure settings.
Solid understanding of data center operations, GPU compute clusters, networking, storage, and cloud or hybrid platforms.
Proven capacity to lead high-pressure incident response scenarios.
Familiarity with incident management frameworks including ITIL, SRE, or equivalent.
Strong communication and stakeholder management abilities.
Proficiency with tracking and monitoring tools such as PagerDuty, ServiceNow, Jira, Datadog, Prometheus, and Grafana.

Nice to Have

Experience operating high-performance computing or AI infrastructure.
Background in infrastructure engineering or site reliability engineering.
Familiarity with high-density GPU environments like NVIDIA clusters and InfiniBand networks.
Experience with colocation or hyperscale data center environments.
Knowledge of automation tools and the Incident Command System.
Experience building and developing incident command programs from scratch.

Skills and Tools

Incident command and operational leadership
Crisis communication and executive reporting
Root cause analysis and cross-team coordination
PagerDuty, ServiceNow, Jira, Datadog, Prometheus, and Grafana

Salary and Benefits

Annual salary range of $125,000 to $195,000 in USD.
Generous cash and equity compensation.
Comprehensive health, dental, and vision coverage for employees and dependents.
Wellness and commuter stipends for select roles.
401(k) plan featuring a 2% company match for USA employees.
Flexible paid time off plan.

About the Company

Founded in 2012, Lambda operates as The Superintelligence Cloud, employing over 500 people and serving tens of thousands of customers ranging from AI researchers to hyperscalers. Backed by prominent investors and partners, Lambda aims to make compute as ubiquitous as electricity.

How to Apply

Visit the official Lambda careers page to submit an application for this remote position.

Questions candidates ask

What is the salary range for the Senior Incident Manager role?

The annual salary range is set between $125,000 and $195,000 USD.

Is this position remote?

Yes, this role is remote within the USA.

How many years of experience are required?

Candidates must have 8 or more years of experience in incident management, infrastructure operations, or site reliability engineering.

What tools and platforms will I use in this job?

The role utilizes monitoring and tracking tools including PagerDuty, ServiceNow, Jira, Datadog, Prometheus, and Grafana.

What benefits are included for USA employees?

Benefits include health, dental, and vision coverage, wellness and commuter stipends for select roles, a 401(k) plan with a 2% company match, cash and equity compensation, and flexible paid time off.

Ready to apply?

The application is on the official Lambda careers page.

Apply on company site