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Senior CRM Manager

QontoParisGrowth Central - Marketing
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Salary
Not listed
Job type
Full-time
Posted
4 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior CRM Manager role at Qonto is a full-time position based in Paris, focused on driving growth and lifecycle marketing across Germany and Austria. This opportunity suits an experienced customer relationship professional who wants to build regional strategies from the ground up for a leading European finance workspace.

Key Responsibilities

Direct the comprehensive CRM strategy for Germany and Austria, managing primary marketing initiatives for Germany and secondary efforts for Austria.
Design and execute multi-step customer lifecycle programs covering onboarding, user activation, long-term retention, account expansion, and churn prevention.
Coordinate closely with local German and Austrian product marketing managers and local marketing teams to align CRM campaigns with regional market needs.
Establish the regional playbook, defining standard processes, campaign planning cadences, and operational workflows for both markets.
Leverage modern artificial intelligence tools to accelerate campaign creation, optimization testing, and performance reporting.
Measure and present clear metrics focused on conversion rates, feature adoption, and overall business impact to key product and marketing stakeholders.

Requirements

Professional fluency in both German and English, with a strong grasp of the German business culture, competitive market landscape, and regional regulatory environment.
At least 5 years of hands-on professional background in CRM or lifecycle marketing, preferably gained within a fast-moving technology firm.
Proven expertise in utilizing sophisticated CRM platforms such as Braze, Customer.io, or HubSpot to build complex customer journeys.
Demonstrated ability to be proactive, drive initiatives independently, and establish strong cross-functional partnerships.
High comfort level with ambiguity, allowing for effective prioritization and momentum in a developing regional structure.
Exceptional stakeholder management capabilities to build credibility with senior leaders across various markets.
An AI-forward mindset that integrates artificial intelligence into everyday campaign execution and performance analysis.

Skills and Tools

CRM platforms (Braze, Customer.io, HubSpot)
Lifecycle marketing and campaign automation
Conversion and feature adoption analytics
Stakeholder management and cross-functional collaboration
Artificial intelligence productivity tools

About the Company

Founded in 2017, Qonto creates freedom for small and medium-sized enterprises by delivering a leading European finance workspace combining banking and financial tools. The company currently employs 1,700 team members across 8 European countries, serving over 750,000 customers with profitability achieved since 2023. Qonto values diversity with over 80 nationalities represented and embeds artificial intelligence deeply into daily operations by providing all employees with unlimited access to top AI tools.

How to Apply

Interested candidates should visit the official Qonto careers page to submit an application for this position.

Questions candidates ask

What is the primary location for this job?

This full-time position is based in Paris, France, though it focuses strategically on the German and Austrian markets.

How many years of experience are required?

Candidates must have 5+ years of hands-on experience in CRM or lifecycle marketing, ideally within a fast-paced technology company.

What language skills are necessary?

Fluency in both German and English is required to create effective communications and collaborate with international teams.

Which CRM tools should I have experience with?

You should have experience designing complex customer journeys using platforms such as Braze, Customer.io, or HubSpot.

Who will the successful candidate report to?

The Senior CRM Manager will report to Matias del Carril, the CRM & Lifecycle Lead at Qonto.

Ready to apply?

The application is on the official Qonto careers page.

Apply on company site