Senior Content Engineer
About this role
Technical writers and content engineers who enjoy working at the intersection of documentation, technology, automation, and artificial intelligence will thrive in this position. Diligent Corporation is hiring a Senior Content Engineer to shape how complex SaaS product knowledge is created, structured, published, and consumed by both human users and AI systems.
Working in Bengaluru, India, the person in this role will own documentation strategy across key product areas and build AI-ready content such as agent instructions, prompt libraries, and reusable skills. They will collaborate closely with Product, Engineering, Design, Support, and Customer Success teams to embed documentation into the product development lifecycle and establish automated publishing workflows.
Candidates who succeed here bring extensive experience in technical writing, docs-as-code, content architecture, and CI/CD pipelines. They understand large language models, RAG, and AI-assisted workflows, and they enjoy turning complex technical concepts into clear, customer-focused content.
What you will do
- Lead documentation strategy and execution across assigned SaaS product areas to ensure content remains clear, accurate, consistent, and customer-focused.
- Define and improve information architecture, content models, structured content, and documentation standards for scalable knowledge management.
- Build and maintain AI-ready content, including agent instructions, prompt libraries, reusable skills, and workflows that help AI systems consume product knowledge effectively.
- Partner with Product, Engineering, Design, Support, Customer Success, Training, Implementation, and Marketing teams to embed documentation into the product development lifecycle.
- Build and improve automated documentation workflows covering content testing, validation, publishing, deployment, and quality assurance.
- Use customer feedback, analytics, and content performance data to continuously improve documentation quality, findability, freshness, and overall customer experience.
What you need
- Bring 7 to 10 years of experience in technical writing, content engineering, or product documentation, ideally within a complex software or SaaS environment.
- Demonstrate strong experience defining documentation strategy, information architecture, content models, and content standards across products or domains.
- Show proven experience with Docs-as-Code, Git or GitHub, structured authoring, XML or DITA, and modern documentation workflows.
- Possess experience with documentation automation and CI/CD, including publishing, testing, validation, and deployment workflows.
- Understand AI and LLM concepts, RAG, AI-assisted content workflows, and agent-based workflows, with an interest in how content is consumed by AI systems.
- Exhibit strong technical writing and editing skills, with the ability to turn complex technical concepts into clear, concise, and customer-focused content.
- Display strong collaboration skills and experience working with Product, Engineering, Design, and other cross-functional stakeholders.
Nice to have
- Experience with MadCap Flare, AWS CodeBuild, GitHub Actions, Vale, Figma, Pendo, or similar tools
- Experience creating in-product content, including tooltips, onboarding guidance, contextual help, and other product experiences
- Experience with scripting using Python, Bash, or JavaScript to improve content operations
- Experience designing prompt libraries, agent skills, or AI-powered documentation workflows
- Familiarity with WCAG/accessibility, semantic markup, schema design, and content analytics, alongside experience mentoring technical writers
Benefits
- Flexible work environment
- Global days of service
- Comprehensive health benefits
- Meeting free days
- Generous time off policy
- Wellness programs
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
What kind of teams will I work with?
You will partner closely with Product, Engineering, Design, Support, Customer Success, Training, Implementation, and Marketing teams to embed documentation into the product development lifecycle.
What tools and technologies are used in this role?
The tech stack and tools referenced include Docs-as-Code, Git or GitHub, XML or DITA, CI/CD pipelines, and optionally MadCap Flare, AWS CodeBuild, GitHub Actions, Vale, Figma, Pendo, Python, Bash, and JavaScript.
How does the hiring process use AI tools?
To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling, and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team.
The application is on the official Diligent Corporation careers page.
Apply on company site