About this role
Cartesia is hiring a Scaled Customer Success Manager to build the foundational post-sales experience for thousands of startup and SMB customers out of the San Francisco headquarters. This full-time role suits an experienced customer-facing professional who wants to design scalable programs, leverage automation, and drive platform adoption at a fast-growing artificial intelligence company.
Role Overview
Cartesia is seeking its first Scaled Customer Success Manager to shape how thousands of customers achieve success using the platform. Ranging from early-stage AI startups launching voice agents to rapidly scaling companies building production-grade voice experiences, the customer base requires efficient, system-driven support rather than traditional headcount expansion. Reporting to the GTM department, this role takes ownership of the entire post-sales lifecycle, including onboarding, adoption, retention, and expansion. The chosen professional will collaborate directly with Sales, Product, Engineering, and Marketing to establish repeatable playbooks, automated lifecycles, and educational assets that amplify customer success.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
Cartesia is on a mission to build AI that learns from and interacts with the world in human-like ways. Founded by PhD graduates from the Stanford AI Lab who invented State Space Models (SSMs), the company pioneers efficient, large-scale foundation model primitives. Backed by prominent investors including Index Ventures, Lightspeed Venture Partners, General Catalyst, and Databricks, Cartesia combines model innovation, systems engineering, and product design to ship cutting-edge experiences. The team operates primarily in-person out of offices in San Francisco, London, and Bangalore.
How to Apply
Interested candidates should visit the official Cartesia careers page to submit an application for this role.
Questions candidates ask
What is the salary range for the Scaled Customer Success Manager position?
The base salary ranges from $145,000 to $180,000 USD per year, supplemented by an attractive equity package and comprehensive benefits.
Where is this job located?
This position is based out of the company headquarters in San Francisco, CA, as part of Cartesia's in-office team policy.
What level of experience is required?
Candidates should have 3 to 6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role within a high-growth B2B SaaS company.
Does Cartesia offer visa sponsorship?
Yes, visa sponsorship support is provided and assessed on a case-by-case basis, depending on factors such as the role and the target office location.
What benefits are included for US employees?
US employees receive fully covered medical, dental, and vision insurance, a 401(k) plan, flexible PTO, parental leave (9 weeks paternity and 12 weeks maternity), a monthly commuter allowance, and daily provided meals at the office.