Coder is currently seeking a remote Sales Operations Lead based in the United States to oversee Sales Operations for the AMER region with a heavy emphasis on Customer Success systems and processes. This full-time position is ideal for an organized go-to-market professional who wants to optimize customer retention, expansion, and health workflows.
Role Overview
As the Sales Operations Lead at Coder, you will act as the operational point of person for the AMER Customer Success organization, collaborating closely with CSMs and leadership. This remote role centers on building reliable workflows, maintaining clean data, and generating actionable reporting to improve customer retention, expansion, and overall health. You will work across Customer Success, Sales, and Sales Engineering to manage the complete customer lifecycle from closed-won through renewal, ensuring minimal operational friction.
Key Responsibilities
Serve as the primary operational contact for the AMER Customer Success team, collaborating directly with CSMs and leaders.
Own, configure, and continuously improve Pylon workflows, automations, and ticketing systems.
Build and maintain accurate reporting dashboards covering customer health, renewal risk, NRR, GRR, and CSM productivity.
Manage systems supporting Customer Success, including Salesforce, Pylon, data integrations, and data hygiene.
Design standard operating procedures (SOPs), playbooks, and workflows for onboarding, QBRs, escalations, and renewals.
Partner with Sales to establish smooth handoffs from closed-won through ongoing customer management.
Assist with deal desk and sales operations processes that intersect with customer onboarding, post-sale commitments, and expansions.
Analyze revenue and customer success data to identify trends, then translate findings into recommendations for leadership.
Support renewal forecasting, capacity planning, and customer health reporting.
Troubleshoot daily operational challenges and serve as a reliable resource for Pylon and related CS workflows.
Optimize Salesforce workflows that connect Sales and Customer Success while maintaining data accuracy.
Improve internal enablement and documentation so distributed team members can easily follow processes.
Work alongside Sales Engineering to enhance handoffs and maintain clear customer context.
Partner with the Director of Sales Operations to support broader AMER revenue team goals.
Requirements
2+ years of professional experience in Sales Operations, Customer Success Operations, Revenue Operations, or related go-to-market functions.
Hands-on administrative and optimization experience with Pylon.
Solid Salesforce experience managing workflows, reporting, data quality, and process improvements.
Prior experience supporting a Customer Success organization and understanding CSM operational needs.
Familiarity with core metrics such as customer health, retention, expansion, renewals, NRR, and GRR.
Strong problem-solving and analytical abilities to transform ambiguous challenges into scalable processes.
Experience building dashboards and operational insights for leadership teams.
Strong written and verbal communication skills tailored for a remote work setting.
Ability to work independently as a self-starter who manages competing priorities without constant direction.
Comfort partnering effectively across Sales, Customer Success, leadership, and Sales Engineering.
Strong organizational skills with high attention to detail.
Availability to provide reliable coverage during AMER working hours.
Nice to Have
Experience utilizing Customer Success software like Pylon, Totango, Gainsight, Vitally, or similar solutions.
Working knowledge of tools such as Clari, Gong, Nooks, Dealhub, DocuSign, ZoomInfo, and 6sense.
Experience creating or refining customer health scoring models.
Background in renewal forecasting, CSM portfolio design, or capacity planning.
Experience managing integrations connecting CRM, support, revenue, and Customer Success platforms.
Experience drafting documentation, SOPs, and enablement materials for distributed teams.
Previous background working within high-growth SaaS or developer-focused companies.
Skills and Tools
Pylon administration and workflow automation
Salesforce management, reporting, and data hygiene
Customer Success operations and lifecycle management
Data analysis, dashboard creation, and forecasting
Cross-functional collaboration across Sales and Customer Success
Salary and Benefits
Annual salary range of $91,000 to $141,000 paid in USD.
Full-time employment status.
About the Company
Coder is a leading platform for AI development infrastructure, enabling enterprises to securely execute human and AI-driven development workflows in governed, consistent environments. The company provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance, allowing organizations to move into AI-assisted workflows without compromising compliance, security, or performance.
How to Apply
Apply directly on the official Coder careers page to submit your application for this remote position.
