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Customer Support Engineer

CoderPolandResearch & Development
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
15 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Support Engineer position at Coder is a remote role based in Poland within the Research and Development department. This opportunity is well-suited for a proactive technical professional who thrives in a fast-paced environment and enjoys solving complex challenges for enterprise clients.

Key Responsibilities

Reproduce and debug customer issues by building or using existing test environments and tools.
Communicate tactfully with customers, gathering information and providing diagnostic and resolution steps.
Solve incoming technical support requests in a timely manner, including high-severity urgent cases.
Identify and communicate product usage trends, bugs, and feature requests.
Guide and mentor new team members on processes and procedures.
Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls.
Document and record all activity with customers in accordance with internal and external security standards.
Help build out team scope by contributing to product documentation, customer knowledge bases, and best practices guides.
Continuously improve processes and tools in collaboration with the team.
Participate in a periodic on-call rotation for production-down issues.

Requirements

Minimum of 3 years of customer support engineering experience or a comparable customer-facing technical role, preferably for mission-critical software.
Minimum of 3 years supporting enterprise-sized companies.
Minimum of 2 years diagnosing production network connectivity and performance issues.
Excellent problem-solving, analytical, and troubleshooting experience.
Clear and effective verbal and written communication skills.
Experience with Terraform.
Experience with major cloud platforms, distributed systems, microservices architecture, and containerization such as Kubernetes.
Experience with a scripting tool of choice to help automate reproduction environments like Bash, Python, or Ruby.
Ability to read complex code for troubleshooting.
Experience with GitHub.
Experience with REST APIs and command line tools.
Strong organizational skills, work ethic, attention to detail, and ability to learn new technologies quickly.
Experience working in a startup environment.

Nice to Have

DevOps Engineering, Software Engineering, and/or System Administration experience.
Software-defined networking experience such as Tailscale.
Experience supporting engineering teams and associated tooling.

Skills and Tools

Python
Kubernetes
Terraform
GitHub
REST APIs
Command line tools
Bash and Ruby

Salary and Benefits

Annual Salary: 266,000 PLN to 360,000 PLN

About the Company

Coder provides the leading platform for AI development infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. The organization offers self-hosted, agent-ready workspaces that unify developer productivity and platform governance. Coder is an equal opportunity employer committed to providing equal employment opportunities to qualified applicants.

How to Apply

To apply for this position, please visit the official company careers page.

Skills and tech stack

PythonKubernetesTerraform

Questions candidates ask

What is the location requirement for this job?

The role is remote and based in Poland.

What is the salary range for the Customer Support Engineer role?

The annual salary ranges from 266,000 PLN to 360,000 PLN.

How many years of experience are required?

Candidates need 3+ years of customer support engineering or comparable customer-facing technical experience, 3+ years supporting enterprise-sized companies, and 2+ years diagnosing production network connectivity and performance issues.

What technical skills are expected?

Required technical skills include Terraform, Kubernetes, cloud platforms, distributed systems, microservices architecture, scripting tools like Python or Bash, GitHub, REST APIs, and command line tools.

How can I apply for this position?

You can apply by visiting the official company careers page.

Ready to apply?

The application is on the official Coder careers page.

Apply on company site