About this role
Professionals who thrive on hands-on technical problem-solving and operating in live industrial environments will find a strong alignment with this role. Formic operates the Fleet Operations team to drive uptime and operational performance across deployed robotic systems in manufacturing facilities. The technician executes preventive maintenance, performs directed corrective repairs, and provides on-site support while collaborating closely with engineering and senior field staff.
Working at the intersection of robotics, controls, and real-world factory execution, the person in this position ensures automation delivers consistent performance. Success requires disciplined execution of established procedures, calm handling of production interruptions, and clear documentation. Candidates bringing a strong mechanical or electrical background paired with comfort traveling to customer sites will succeed here.
What you will do
- Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures.
- Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians.
- Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex issues to engineering.
- Provide hands-on technical support to customer operators and maintenance teams while logging service activity in CMMS systems.
- Monitor system performance using company dashboards and fleet tools, reporting anomalies to engineering.
- Build professional relationships with plant managers and site personnel while adhering strictly to safety standards like LOTO.
What you need
- 2+ years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
- Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
- Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
- Experience using CMMS platforms to track and report maintenance activity.
- Comfortable with local travel up to 80% and overnight travel up to 50%.
- Clear written and verbal communicator capable of producing structured service documentation with a demonstrated commitment to safety.
Nice to have
- Experience working hands-on with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
- Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
- Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
- Prior customer-facing field experience
- Spanish language proficiency
Benefits
- Equity in Formic
- Comprehensive Healthcare Coverage
- Additional Insurance Benefits including FSA, life insurance, and disability
- Employee Assistance Program
- Paid Parental Leave Program
- Company-sponsored 401(k)
Skills and tech stack
Questions candidates ask
What is the travel requirement for this role?
The role requires comfort with local travel up to 80% and overnight travel up to 50%. Field service work consistently runs approximately 50+ hours per week including travel, site activity, and documentation.
What is the compensation for the Robotics Field Service Technician position?
This role is paid hourly with a posted range of $25 to $32 per hour. Total annualized earnings typically range from $71,500 to $91,520 depending on experience, hourly rate, and actual hours worked.
What health and insurance benefits are included?
Formic offers medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered. Additional benefits include life insurance, short-term and long-term disability, and an employee assistance program.
What time off and retirement benefits are provided?
Employees receive 15 days of paid time off in addition to company holidays. Additionally, the company offers a company-facilitated retirement savings plan through a company-sponsored 401(k).