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Quality Assurance Associate Manager, Growth Marketing Operations

Hinge HealthSan Francisco-HQRnD
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Salary
$121K - $167K USD
Job type
Full-time
Work mode
Remote
Posted
21 Jul 2026
Status
Open · checked 7d ago

About this role

Hinge Health is seeking a Quality Assurance Associate Manager to join the Growth Marketing Operations team on a full-time, hybrid basis in San Francisco. This role is ideal for a detail-oriented professional with a strong technical background in marketing platform testing who wants to help scale modern, AI-assisted quality practices.

Role Overview

The Quality Assurance Associate Manager, Growth Marketing Operations focuses on testing, diagnosing, and optimizing multichannel marketing campaigns across email, SMS, push, and in-app messaging. The position requires collaborating closely with marketing, CRM, and data teams to ensure flawless campaign execution, accurate audience segmentation, and effective cross-channel orchestration. This role suits a professional eager to use AI and automation to improve test speed and consistency while maintaining personal accountability for final quality reviews.

Key Responsibilities

Design and execute comprehensive test plans for marketing campaigns and audience segmentation logic.
Validate dynamic content, personalization rules, event triggers, and data accuracy prior to deployment.
Identify, document, and track issues relating to segmentation mismatches, automation logic, and execution failures.
Investigate live campaign anomalies using platform logs, segmentation reports, and performance data.
Validate webhook integrations, API connections, and cross-channel marketing triggers.
Ensure data integrity and verify tracking parameters like UTMs and attribution tags for accurate reporting.
Build QA checklists, standard procedures, and documentation to improve overall team efficiency.
Experiment with AI-assisted workflows and automation tools to speed up pre-launch checks without sacrificing quality.

Requirements

Bachelor's degree in Computer Science, Computer Engineering, or a related field of study.
Minimum of 2 years of professional experience in quality assurance, marketing operations, or CRM platform testing.
Minimum of 2 years of hands-on experience using marketing automation platforms such as Iterable, Braze, or Salesforce Marketing Cloud.
Minimum of 2 years of strong working knowledge covering email, SMS, push, and in-app messaging campaigns.
Familiarity with segmentation logic, audience targeting, and personalization strategies.
Capability to analyze campaign performance data using tools like Google Sheets, Looker, or Mode Analytics.
Strong debugging and troubleshooting abilities for resolving execution and segmentation issues.
Experience partnering cross-functionally with marketing, CRM, and analytics teams.
Demonstrated curiosity regarding AI and automation tools to enhance workflows with strong human judgment.

Nice to Have

Basic SQL skills for analyzing campaign data and investigating segmentation discrepancies.
Experience using API testing tools such as Postman or Retool for troubleshooting integrations.
Familiarity with QA automation tools or scripting languages like Python or JavaScript.
Understanding of direct mail QA processes and print vendor integrations.
Knowledge of email deliverability best practices, sender reputation management, and performance monitoring.
Experience working in fast-paced, agile marketing environments with rapid iteration cycles.
Prior experimentation with AI tools, prompt-based workflows, or automation assistants.
Familiarity with human-in-the-loop QA models where AI accelerates validation while humans retain final accountability.

Skills and Tools

Python
SQL
JavaScript
Iterable, Braze, or Salesforce Marketing Cloud
Google Sheets, Looker, or Mode Analytics
Postman or Retool
Multichannel campaign testing (email, SMS, push, in-app)

Salary and Benefits

Annual salary range of $121,000 to $167,000 USD.
Comprehensive medical, dental, and vision coverage, including family planning, fertility tools, and gender-affirming care support.
Travel reimbursements if local healthcare services are unavailable.
Traditional or Roth 401(k) retirement plan options with a 2% company match.
Modern life stipends for personal learning and development.
Employee Stock Purchase Plan (ESPP) offering discounted company stock.

About the Company

Hinge Health uses technology to scale and automate healthcare delivery, beginning with musculoskeletal conditions affecting over 1.7 billion people globally. The AI-powered, human-centered care model addresses acute injury, chronic pain, and post-surgical rehabilitation for over 20 million people across more than 2,800 employers. Headquartered in San Francisco with additional offices in Montreal and Bangalore, the organization operates under an equal opportunity policy and offers a hybrid work model requiring three days per week in the dog-friendly San Francisco office.

How to Apply

Interested candidates should review the full details and submit their application directly on the official Hinge Health careers page.

Skills and tech stack

Questions candidates ask

What is the salary range for the QA Associate Manager role?

The annual salary ranges from $121,000 to $167,000 USD.

Is this a remote or in-office position?

This is a hybrid role based out of the San Francisco office, requiring employees to work on-site 3 days per week for a full 8-hour business day.

What experience is required for this position?

Candidates must have a bachelor's degree in Computer Science, Computer Engineering, or a related field, along with 2 or more years of experience in quality assurance, marketing operations, or CRM platform testing.

What marketing automation platforms should I be familiar with?

Applicants need at least 2 years of hands-on experience with marketing automation platforms such as Iterable, Braze, or Salesforce Marketing Cloud.

What benefits are offered by Hinge Health?

Benefits include comprehensive medical, dental, and vision coverage, family and fertility planning support, gender-affirming care, travel reimbursements, a 401(k) plan with a 2% company match, modern life stipends, and an Employee Stock Purchase Plan.

Ready to apply?

The application is on the official Hinge Health careers page.

Apply on company site