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Privacy Support Analyst

MoneyLionIND - ChennaiGlobal Customer Organization
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Salary
Not listed
Job type
Full-time
Posted
2 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Privacy Support Analyst position at MoneyLion in Chennai is a full-time operational role dedicated to managing consumer fulfillment and executive privacy workflows. This opportunity suits professionals with a background in operations, fulfillment, or privacy services who excel in fast-paced environments.

Key Responsibilities

Monitor end-to-end order, entitlement, and fulfillment workflows to guarantee accurate and timely delivery for consumers and Executive Privacy clients.
Execute daily Executive Privacy removal strategies, including monitoring, audits, and quality checks.
Systematically remove personal data from online sources while adhering to standard turnaround times and service level agreements.
Triage and resolve fulfillment and removal defects such as missing entitlements or incorrect products by coordinating with support, sales, technology, and account management teams.
Utilize AI-enabled tools and assistants to accelerate research, documentation, and data analysis while maintaining compliance.
Validate fulfillment and removal flows, test cases, and data mappings for new product and campaign launches.
Create and maintain process documentation, playbooks, and runbooks for standard scenarios and edge cases.
Surface data-driven recommendations to reduce manual work and improve overall customer experience.

Requirements

Professional background in operations, fulfillment, order management, privacy or removal services, or business operations within subscription, SaaS, or e-commerce settings.
Proficiency using internet browsers and the Microsoft Office Suite with an aptitude for learning new internal tools quickly.
Experience applying AI or automation tools such as AI assistants or spreadsheet AI features to boost productivity with strong human review.
Excellent written, verbal, and consulting communication skills to explain complex topics clearly.
Strong analytical, problem-solving, and organizational abilities utilizing Excel, Google Sheets, or BI tools.
Ability to multitask, manage high task volumes, and maintain high attention to detail under tight deadlines.
Demonstrated capability to collaborate across internal teams and external vendors.

Nice to Have

Experience in consumer support, inside sales, privacy operations, or customer success operations.
Familiarity with enterprise software like Salesforce, Jira, ServiceNow, or contact center platforms.
Background in continuous improvement methodologies such as Lean or Six Sigma.
Prior practical knowledge in digital product, subscription, or entitlement fulfillment.

Skills and Tools

Microsoft Office Suite and Excel
AI assistants and automation tools
Salesforce, Jira, and ServiceNow
Data analytics and BI tools
Internet browsers and digital research platforms

About the Company

Gen is a global organization powering digital freedom through trusted consumer brands including Norton, Avast, LifeLock, MoneyLion, and others. The company delivers cybersecurity, identity protection, online privacy, and financial wellness solutions to nearly 500 million users across more than 150 countries. Gen fosters a culture of flexibility, continuous learning, experimentation, and collaboration.

How to Apply

Interested candidates should visit the official company careers page to submit an application for this role.

Questions candidates ask

What is the location of the Privacy Support Analyst role?

The job is located in Chennai, India.

What department does this role belong to?

The role sits within the Global Consumer Organization, specifically under Consumer Services & Inside Sales.

What are the primary duties of the Privacy Support Analyst?

Primary duties include monitoring fulfillment workflows, executing Executive Privacy removal strategies, systematically removing personal data, resolving removal defects, and utilizing AI-enabled tools for research and documentation.

What tools and software experience are preferred for applicants?

Preferred tools include Salesforce, Jira, ServiceNow, Excel, BI tools, and various AI assistants or automation platforms.

What is the interview process for this position?

The hiring process consists of a Talent Acquisition screening call, a technical interview, and an interview and discussion with the hiring manager.

Ready to apply?

The application is on the official MoneyLion careers page.

Apply on company site