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Senior Manager, Content Strategy Manager

MoneyLionCZE - PragueGlobal Customer Organization
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Sept 2026
Status
Open · checked 9d ago

About this role

MoneyLion is hiring a Senior Manager, Content Strategy to lead a newly established content management capability within Experience Management, building a high-performing function for AI-enabled support experiences based in Prague with remote work flexibility. This full-time role suits an experienced content leader who thrives on establishing governance and optimizing support knowledge across channels.

Role Overview

The Senior Manager, Content Strategy will oversee the strategy, quality, structure, governance, and continuous improvement of source-of-truth support content across customer-facing, agent-facing, and AI-powered channels. This position brings content work into a unified operating model, replacing fragmented ownership with clear standards, workflows, publishing controls, and lifecycle management. The professional in this role will ensure that information is accurate, clear, trusted, and structured so it can be effectively indexed and surfaced by customer- and employee-facing AI agents as well as human support teams.

Key Responsibilities

Own the managed source-of-truth content function across customer, agent, and AI support experiences.
Define and deliver a comprehensive content strategy supporting self-service, virtual-agent, agent-assist, live-agent, and training ecosystems.
Create and maintain content models, taxonomies, metadata standards, templates, editorial guidelines, and style guardrails.
Manage publishing workflows, review cycles, version control, content inventories, and lifecycle standards.
Lead the creation and ongoing improvement of customer Help Center articles, agent knowledge bases, FAQs, and known-issue resources.
Collaborate with AI Enablement to ensure content packages are properly structured for prompts, bots, and automated retrieval.
Lead, coach, and develop a team of subject-matter experts and content professionals.

Requirements

Significant professional background in content strategy, content management, knowledge management, content operations, or digital support content.
Demonstrated experience leading teams of subject-matter experts, writers, content specialists, editors, or knowledge professionals.
Strong understanding of how content structure, taxonomy, metadata, governance, and editorial standards improve findability and reuse.
Track record of improving content quality through analytics, audits, search insights, user feedback, and performance signals.
Experience working with content management systems, knowledge bases, workflow tools, search optimization, or AI-enabled support platforms.
Familiarity with AI-facing content design and how content must be structured for retrieval, automation, and hybrid support.
Exceptional stakeholder management skills with the ability to collaborate across business, technical, product, and support teams.
Outstanding editorial judgment, written communication abilities, and comfort operating in ambiguous environments.

Skills and Tools

Content Strategy and Governance
Knowledge Management Systems
Taxonomy, Metadata, and Content Modeling
Content Operations and Lifecycle Management
Search Optimization and Findability
AI-Enabled Support Platforms and Retrieval Design
Editorial Direction and Quality Assurance
Cross-Functional Leadership

About the Company

MoneyLion operates through digital platforms to deliver financial services and customer support capabilities, continually expanding its technological footprint through modern AI-enabled solutions and streamlined operational models.

How to Apply

Interested candidates should visit the official MoneyLion careers page to submit their application for this remote-friendly position based in Prague.

Questions candidates ask

What is the location of the Senior Manager, Content Strategy role?

The position is based in Prague, Czech Republic (CZE - Prague) with remote work flexibility.

What department does this role belong to?

This role belongs to the Global Customer Organization within the Experience Management team.

What are the primary channels supported by this content strategy?

The strategy covers customer-facing Help Centers, agent-facing knowledge bases, FAQs, answer stores, virtual agents, live-agent tools, and AI-powered support channels.

Will this role involve managing people?

Yes, this position requires leading, coaching, and developing a team of subject-matter experts and content professionals.

How should I apply for this job?

You should apply directly on the official MoneyLion careers page.

Ready to apply?

The application is on the official MoneyLion careers page.

Apply on company site