About this role
Organized professionals who thrive in fast-paced environments and enjoy building scalable processes from scratch will find a rewarding home in this role. Modal is constructing the new infrastructure layer for artificial intelligence, supporting category-defining customers with instant GPU access, sub-second container starts, and native storage. As the People Operations Generalist for the UK, the successful candidate will own day-to-day operations for the growing London team.
Reporting to the People Lead, Europe, this person acts as the primary contact for UK employees and managers while managing the complete employee lifecycle. Responsibilities range from onboarding and payroll coordination to maintaining compliance and administering benefits and pensions. In addition to people operations, the role oversees daily London office management and supports final-stage candidate interviews, ensuring a cohesive and supportive workplace experience.
What you will do
- Manage daily People Operations for UK employees, spanning onboarding, employee changes, leave, documentation, and offboarding.
- Serve as the primary point of contact for UK staff and managers, escalating complex matters when necessary.
- Collaborate with external providers for payroll, benefits, and pension administration to ensure smooth operations.
- Maintain accurate, compliant, and up-to-date employee data, documentation, and operational processes.
- Develop and improve UK-specific HR processes, policies, and self-service resources during a period of growth.
- Implement global People programs locally so they function effectively for the UK team.
- Oversee daily London office operations through collaboration with internal partners and third-party vendors.
- Coordinate onsite interviews and support candidate experiences for UK hires alongside the recruiting team.
What you need
- Bring five or more years of People Operations or HR experience, preferably within fast-growing companies at a similar growth stage.
- Possess robust knowledge of UK employment practices and People Operations, covering payroll, benefits, pensions, and lifecycle administration.
- Demonstrate the ability to work independently, take ownership, and exercise sound judgment regarding escalations.
- Exhibit high organization and attention to detail while juggling multiple priorities in a dynamic setting.
- Communicate clearly through written and verbal channels while maintaining strict discretion with sensitive employee matters.
- Maintain a hands-on and flexible approach to building processes and tackling varied operational tasks.
- Reside in London and remain comfortable working from the office five days per week.
Nice to have
- Experience with office operations, workplace management, or recruiting coordination
Questions candidates ask
Where is this role located?
The position is based in London. Candidates must be based in London and comfortable working from the office five days a week.
Who does this role report to?
The People Operations Generalist for the UK reports directly to the People Lead, Europe.
What experience is required for the position?
Applicants need five or more years of People Operations or HR experience. This background ideally includes time at multiple fast-growing companies at a similar stage of growth, along with strong knowledge of UK employment practices.