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Partner Success Manager

Bland AISan FranciscoPost Sales
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Salary
$140K - $180K USD
Job type
Full-time
Posted
11 Jul 2026
Status
Open · checked 7d ago

About this role

The Partner Success Manager position at Bland in San Francisco is a full-time post-sales role focused on leading enterprise partners through successful onboarding, technical implementation, and long-term value realization. This opportunity suits an experienced, commercially minded technical professional who thrives in a fast-paced startup environment and excels at driving measurable business outcomes across complex partner networks.

Role Overview

This position involves managing the technical post-sale lifecycle for a dedicated portfolio of partners. The individual in this role will guide partners from initial onboarding and go-live deployment to ongoing adoption, strategic business reviews, renewals, and expansion. By bridging technical implementation and enterprise relationship management, the Partner Success Manager ensures clean, repeatable execution while turning technical complexity into measurable return on investment.

Key Responsibilities

Own the technical post-sale relationship for enterprise partners, managing onboarding, adoption, reviews, renewals, and expansion opportunities.
Identify, evaluate, and onboard new service partners to expand the corporate ecosystem.
Ensure partners achieve rapid go-live timelines and clear return on investment from voice AI agents.
Diagnose implementation blockers proactively to prevent risks for partners and end customers.
Collaborate with forward-deployed engineers, product teams, sales, and implementation staff to troubleshoot issues and accelerate resolutions.
Develop partner enablement plans detailing use cases, technical requirements, milestones, KPIs, risks, and expansion paths.
Educate partners on optimization strategies, platform best practices, and newly released features.
Lead monthly and quarterly business reviews as well as executive briefings focused on usage, ROI, and outcomes.
Spot expansion opportunities derived from new use cases, rising call volume, operational pain points, and product usage.
Manage renewal cycles independently or alongside commercial owners and account executives.

Requirements

Minimum of five years of experience in technical partner-facing or customer-facing functions, such as Technical Account Manager, Partner Success Manager, Solutions Architect, Customer Engineer, or Implementation Lead.
Demonstrated background in owning post-sale success and outcomes for enterprise accounts.
Strong technical foundation featuring computer science or engineering exposure, or equivalent hands-on technical experience.
Fluency in APIs and integrations, including familiarity with REST, JSON, logs, SQL, and production systems.
Proven ability to diagnose complex technical roadblocks and resolve partner-facing escalations.
Highly self-directed work ethic with the ability to succeed without heavy management or a rigid, pre-existing playbook.
Willingness to work on-site in San Francisco and travel to customer and partner locations as required.

Nice to Have

Background working in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel management.
Experience managing accounts within regulated sectors including healthcare, financial services, insurance, or telecommunications.
Prior involvement handling commercial post-sales motions, expansions, or contract renewals.
Early-stage startup experience at a Series A through C company helping construct customer or partner success playbooks from the ground up.
Experience working alongside C-level enterprise stakeholders during post-sale engagements.

Skills and Tools

SQL
LLMs and conversational voice AI systems
REST and JSON APIs
Production systems and log diagnostics
Enterprise relationship management and customer success methodologies

Salary and Benefits

Performance-based financial upside linked directly to retention, renewals, and expansion metrics.
Meaningful equity grants in a well-funded, high-growth artificial intelligence enterprise.
Comprehensive benefits package.
Opportunities for regular partner and customer site travel.

About the Company

Bland is an enterprise voice AI platform founded by Sobhan Nejad and Isaiah Granet in San Francisco. The company built its proprietary stack completely from scratch to eliminate traditional industry challenges like high latency, unreliability, and limited complexity handling. By operating its own transcription, LLM, and text-to-speech technologies in-house, Bland provides the strict uptime, security, and customization standards demanded by regulated enterprise operators.

How to Apply

Interested candidates should visit the official Bland careers page to submit an application and complete the required onboarding and verification steps.

Skills and tech stack

SQLLLM

Questions candidates ask

Where is the Partner Success Manager position located?

The role is based in San Francisco, with expectations to work on-site and travel to partner and customer locations as needed.

How many years of experience are required for this role?

Candidates must have 5 or more years of experience in technical customer-facing or partner-facing roles.

What technical skills are needed for the job?

Key technical requirements include API and integration fluency with REST and JSON, log analysis, SQL proficiency, and a strong technical foundation.

What benefits and compensation are provided?

Compensation includes performance-based upside tied to retention and expansion, meaningful equity in a high-growth AI company, a full benefits package, and travel opportunities.

What does Bland AI specialize in?

Bland builds an enterprise voice AI platform that autonomously resolves inbound calls, handling multi-step workflows, authentication logic, routing, and live data lookups.

Ready to apply?

The application is on the official Bland AI careers page.

Apply on company site