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Operations Associate

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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
28 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Operations Associate position at Affordable Car & Home Insurance in London is an exciting hybrid opportunity within the car finance department. This role suits a commercially driven individual who thrives in a fast-paced startup environment and wants to help shape the future of digital lending.

Key Responsibilities

Manage daily operations for the car finance product, overseeing everything from underwriting to resolving customer queries to deliver a seamless experience.
Identify and design process improvements that boost speed, lower costs, and enhance reliability while maintaining high service quality.
Partner directly with engineering and product teams to integrate automation and AI tools into existing operational workflows.
Collaborate closely with brokers, dealers, and customers to ensure transparent, fair, and prompt interactions.

Requirements

Background working within a fast-paced, regulated setting such as a fintech, startup, or consulting firm.
Strong analytical capabilities and the ability to use data effectively to drive decision-making.
Demonstrated experience utilizing AI tools to implement developments and operational enhancements.
High agency, comfort with ambiguity, strong organizational skills, and a sharp attention to detail.
A deep customer-centric mindset.

Nice to Have

Familiarity with specific tools and platforms including Linear, Google Suite, Notion, Intercom, and Claude.

Skills and Tools

Artificial intelligence and automation technologies (including Claude Cowork/Code).
Data analysis and decision-making.
Customer service and stakeholder management.
Operational underwriting.
Productivity software such as Notion, Linear, Google Suite, and Intercom.

Salary and Benefits

Performance-rewarding bonus scheme.
Private medical insurance through Vitality and mental health support via Oliva.
Dedicated personal learning budget alongside two dedicated learning and development days annually.
Monthly flexible benefits budget.
25 days of annual leave plus bank holidays.
Four weeks of remote work from anywhere per year.

About the Company

Affordable Car & Home Insurance was founded in 2017 with the vision of simplifying migration. Since then, the organization has expanded to over 700 employees, achieved unicorn status, secured approximately £140 million across multiple funding rounds, and reached profitability. The company aims to become a leading global financial services provider by scaling current products and launching new ones over the next decade.

How to Apply

Interested candidates should visit the official company careers page to submit an application for this role.

Questions candidates ask

Where is this job located?

This role is based in London with a hybrid working model requiring three days in the office.

What type of experience is required?

Candidates must have experience working in a fast-paced and regulated environment, strong analytical skills, and hands-on experience using AI tools to drive improvements.

Are visa sponsorships available for this position?

No, visa sponsorship is not offered for this role.

What benefits are included?

Perks include a performance bonus scheme, private medical insurance, mental health support, a personal learning budget, flexible benefits, 25 days of holiday, and four weeks to work from anywhere.

What does the interview process look like?

The process features an initial 30-minute call with the Talent Team, a 60-minute past experience interview with the Hiring Manager, and an onsite visit featuring a 90-minute case study and a 60-minute culture interview.

Ready to apply?

The application is on the official Affordable Car & Home Insurance careers page.

Apply on company site