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Mission Engineer - Orlando & Seiminole County

AxonFlorida-Remote1570 GSS TAM SW
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
19 Aug 2026
Status
Open · checked 8d ago

About this role

The Mission Engineer position at Axon in Florida-Remote is an ownership-driven role ideal for adaptable builders who want to shape public safety and justice technology. This position suits experienced professionals with a technical background who thrive in ambiguous environments and excel at delivering hands-on software solutions directly to strategic accounts.

Role Overview

This is not a traditional relationship management job, but rather an active ownership role embedded within a strategic account for Axon. The primary focus is managing full-lifecycle customer outcomes by combining technical expertise, builder instincts, and operational leadership. The role requires an onsite presence of approximately 3 to 4 days per week to discover agency problems, design working tools, and ensure long-term operational transformation. Success is measured by actual operational outcomes and working production software rather than slideware or general activity.

Key Responsibilities

Discover agency problems onsite and translate them into compliant, buildable solutions aligned with mission outcomes.
Design and ship working tools on Axon's platform, including AI agents, workflows, automations, integrations, and data pipelines.
Configure, integrate, and extend systems such as DEMS, Fusus, AI Era, and Records within the agency environment.
Build and deploy AI-powered workflows utilizing prompts, RAG, and evaluations to solve defined problems.
Assess onsite workflows, define friction points, and move from reactive support to proactive outcome design.
Capture customer insights and field intelligence to share with Product and Engineering teams for roadmap influence.
Support onboarding and collaborate with Sales to establish goals and accountability from day one.

Requirements

Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
Proven background as a builder who has shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
Strong communication skills capable of engaging both technical teams and senior stakeholders, including command staff in mission-critical environments.
Full ownership mentality to navigate ambiguity and competing priorities across Product, Engineering, Sales, Support, and Services.
Ability to obtain and maintain CJIS compliance and adhere to strict security standards.

Nice to Have

Former law enforcement or military experience.
Experience working in public safety, corrections, or other mission-critical operational environments.
Familiarity with Records, Evidence, digital workflows, or integrated public safety ecosystems.
Background in forward-deployed engineering or solutions architecture at scale.

Skills and Tools

RAG
AI Era platform, agents, workflows, and integrations
Data tools and pipelines
DEMS, Fusus, and Records systems

Salary and Benefits

Competitive salary and 401(k) with employer match
Discretionary paid time off and paid parental leave for all employees
Comprehensive medical, dental, and vision plans
Fitness programs, emotional support, and mental wellness resources
Learning and development programs

About the Company

Axon operates on a mission to Protect Life, building an ecosystem of devices and cloud software to address critical safety and justice issues. The company values candor, care, and diverse perspectives, fostering a fast-paced and meaningful environment where employees take ownership and drive real change.

How to Apply

To apply for this position, please visit the official company careers page.

Skills and tech stack

RAG

Questions candidates ask

What is the primary focus of the Mission Engineer?

The primary focus is owning full-lifecycle customer outcomes within a strategic account by building working solutions, driving adoption, and transforming agency operations.

Is remote work allowed for this position?

The location is listed as Florida-Remote, but the role requires a consistent onsite presence of approximately 3 to 4 days per week with agency operations.

What level of experience is typically required?

The role typically requires 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.

Are law enforcement or military backgrounds required?

Former law enforcement or military experience is preferred but not required for this role.

What benefits are offered by Axon?

Axon offers competitive salary, a 401(k) with employer match, discretionary PTO, paid parental leave, medical/dental/vision plans, wellness support, and learning programs.

Ready to apply?

The application is on the official Axon careers page.

Apply on company site