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Mission Engineer - Albany

AxonNew York, New York, United States1570 GSS TAM SW
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Salary
Not listed
Job type
Full-time
Posted
2 Sept 2026
Status
Open · checked 7d ago

About this role

The Mission Engineer position at Axon in New York is an embedded ownership role focused on driving customer outcomes and operational transformation within a strategic account. This position suits a sharp, adaptable builder with deep technical expertise and strong executive presence who wants to create real-world solutions for mission-critical environments.

Role Overview

Axon is on a mission to protect life through an ecosystem of devices and cloud software. This is not a traditional relationship management position; it requires full ownership of customer outcomes across a strategic account. The person in this role embeds themselves onsite for approximately three to four days a week to understand operational challenges, build working tools on Axon's platform, and ensure long-term adoption. Success in this position is measured entirely by working solutions in production and measurable mission outcomes.

Key Responsibilities

Discover agency problems onsite and translate them into compliant solutions tied directly to mission outcomes.
Design and ship working tools using Axon platforms, including AI agents, workflows, automations, and data pipelines.
Configure, integrate, and extend systems such as DEMS, Fusus, AI Era, and Records within the agency environment.
Drive hands-on adoption with daily users, measure workflow impact, and iterate continuously until adoption sticks.
Troubleshoot onsite issues and coordinate root-cause resolutions across Engineering, Product, Support, and Services.
Establish trusted relationships with command staff, lead quarterly business reviews, and define success baselines.
Capture field intelligence to share with Product and Engineering to influence future roadmap decisions.

Requirements

Bring typically 8 or more years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
Demonstrated background as a proven builder who has shipped working automations, workflows, integrations, or AI-enabled tools in customer environments.
Comfortable working across both technical and operational domains, covering hardware, software, cloud systems, and integrated technologies.
Strong communication abilities to effectively engage with technical teams and senior stakeholders in mission-critical settings.
Capable of obtaining and maintaining CJIS compliance while adhering to strict security standards.
Full ownership mentality to navigate ambiguity and competing priorities across various internal departments.

Nice to Have

Former law enforcement or military experience.
Experience working within public safety, corrections, or other mission-critical operational sectors.
Familiarity with digital workflows, evidence management systems, records, and integrated public safety ecosystems.

Skills and Tools

RAG
AI Agents and Prompts
Cloud Software and Data Tools
Workflow Automations and Integrations
Platform Delivery and Onsite Engineering

Salary and Benefits

Competitive base pay range from $127,500 to $204,000 USD, supplemented by bonus and stock awards as part of Axon's total compensation structure.
401(k) plan featuring an employer match.
Discretionary paid time off and paid parental leave for all employees.
Comprehensive medical, dental, and vision insurance plans.
Access to fitness programs, emotional wellness support, and learning and development resources.

About the Company

Axon explores society's most critical safety and justice issues by connecting devices and cloud software. The company fosters a collaborative and fast-paced environment where employees take ownership to drive meaningful change and protect life.

How to Apply

Interested candidates should submit their application through the official Axon careers page.

Skills and tech stack

RAG

Questions candidates ask

What is the primary focus of the Mission Engineer role?

The primary focus is owning customer outcomes within a strategic account by embedding onsite, building operational solutions on Axon's platform, and driving long-term adoption.

How often is onsite presence required?

The role requires a consistent onsite presence of approximately 3 to 4 days per week.

What level of experience is required for this position?

Candidates typically need 8 or more years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.

Is a background in law enforcement mandatory?

No, former law enforcement or military experience is preferred but not required.

What is the salary range for this position?

The base pay range is $127,500 to $204,000 USD, which is part of a total compensation package that also includes bonuses and stock awards.

Ready to apply?

The application is on the official Axon careers page.

Apply on company site