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Mid-Market Customer Success Manager

OverjetSan Mateo, CASales & Marketing
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
15 May 2026
Status
Open · checked 7d ago

About this role

The Mid-Market Customer Success Manager position at Overjet in San Mateo, California, is a remote-friendly role suited for a driven professional with B2B SaaS experience who enjoys relationship-building and account growth. This opportunity invites you to guide mid-market dental practices through successful software adoption and long-term partnership.

Role Overview

In this position, you will own the complete customer lifecycle for mid-market accounts, starting from the initial trial phase through renewal and expansion. Your primary objective is to prove the platform's value so that skeptical or lukewarm pilots transform into fully engaged practices. You will coordinate with various stakeholders across a dental office, including dentists, hygienists, front-desk staff, and central administrators, to ensure comprehensive platform usage.

Key Responsibilities

Own pilot outcomes for assigned accounts by demonstrating platform value quickly to prevent churn and encourage practice expansion.
Build strong relationships across the entire office staff, ensuring dentists, hygienists, and administrative personnel actively utilize the platform.
Manage upsell and expansion targets within your account portfolio, proactively identifying low-usage clients and executing turnaround plans.
Conduct regular phone and in-person review sessions to monitor client satisfaction and utilization signals.
Enhance current onboarding and implementation procedures by identifying setup bottlenecks and contributing to training improvements.

Requirements

Three or more years of customer success experience within a B2B SaaS organization, or relevant background in a dental industry role.
Direct professional experience handling account renewals, upsells, and expansions.
Strong communication skills paired with the ability to build effective relationships across diverse internal teams and client staff.
Bachelor degree preferred, though substantial relevant experience is accepted as an alternative.
Process discipline and hustle required to manage multiple accounts with active usage and expansion targets.

Skills and Tools

Customer Success Management
B2B SaaS Account Growth
Pilot Management and Onboarding
Client Relationship Building
Renewals and Upsells
Cross-functional Communication

Salary and Benefits

Competitive compensation package including equity.
Hybrid workplace model with vibrant in-person workspaces and remote flexibility.
401(k) retirement plan with an employer match program.
Comprehensive medical, dental, and vision coverage with 99% of employee premiums and 75% of dependent premiums covered.
Life and AD&D insurance.
Eight weeks of paid parental leave.
Optional Health Savings Account (HSA) featuring employer contributions.
Flexible time off (FTO) alongside company-paid holidays.
Annual learning and development stipend.

About the Company

Overjet operates as a global leader in dental AI, providing advanced software solutions relied upon by thousands of dental providers and insurers to elevate patient care. Recognized across prominent industry lists including Fast Company's Most Innovative Companies and Built In's Best Places to Work, the company offers an environment where builders can rapidly accelerate their careers.

How to Apply

To apply for this position, please visit the official Overjet careers page and submit your application materials online.

Questions candidates ask

Is this a remote position?

Yes, this role is remote-friendly and operates within a hybrid workplace model that combines work-from-home flexibility with in-person collaboration at designated geo-hubs.

What experience is required for this role?

Candidates need 3+ years of customer success experience at a B2B SaaS company and/or a dental role, including direct experience with renewals, expansions, and upsells.

What are the core duties of the Mid-Market Customer Success Manager?

The role involves owning pilot outcomes, driving user adoption across entire office teams, managing expansion and upsell targets, running regular account reviews, and improving onboarding workflows.

What benefits does Overjet offer?

Benefits include competitive compensation with equity, a 401(k) match, robust medical/dental/vision coverage, life insurance, 8 weeks of paid parental leave, an HSA with employer contributions, flexible time off, and a learning and development stipend.

How do I apply for the role?

You can apply by visiting the official Overjet careers page.

Ready to apply?

The application is on the official Overjet careers page.

Apply on company site