About this role
Unwrap is hiring a full-time Mid-Market Customer Success Manager to join its growing team in Santa Barbara. This on-site role suits ambitious professionals with 2 to 5 years of experience who excel at building client relationships and driving account growth.
Role Overview
As a Customer Success Manager at Unwrap, the chosen professional will own accounts ranging from startups to Fortune 500 companies. The individual will manage onboarding, training, renewals, and expansions while helping clients achieve their objectives using the platform. Day-to-day duties involve providing direct client support, creating helpful resources like FAQs and guides, and collaborating with internal teams to share user feedback.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Unwrap.ai aims to fill the world with products people love by helping companies process and collect feedback effectively. The venture-backed startup recently raised a $12M Series A from leading venture capitalists and operates with a team of 40 in Santa Barbara. Founded by two former Amazon Alexa Product Managers, Unwrap uses state-of-the-art Natural Language Processing technology to ingest feedback from thousands of sources and extract actionable insights for retail, hardware, and software sectors.
How to Apply
Interested candidates should visit the official Unwrap careers page to submit an application.
Skills and tech stack
Questions candidates ask
What is the salary range for the Mid-Market Customer Success Manager position?
The salary ranges from $105,000 to $145,000 per year.
Is this position remote?
No, this is an in-person role located in Santa Barbara, and candidates must live in or be willing to relocate to the area.
How many years of experience are required?
The role requires 2 to 5 years of experience in a Mid-Market or Enterprise Customer Success or Account Management role, ideally in SaaS or AI-driven products.
Who will I report to in this role?
You will report directly to the Head of Customer Success.
What benefits come with the job?
Benefits include significant equity, ground-floor impact at a Series-A startup, direct mentorship from experienced leaders, and rapid career advancement opportunities.