About this role
Unwrap is hiring a full-time Enterprise Customer Success Manager to join the team in Santa Barbara, with remote flexibility available for candidates willing to relocate. This role is ideal for an ambitious professional with three to five years of experience who is passionate about building client relationships and driving SaaS growth.
Role Overview
In this position, the professional will own relationships across a diverse client base ranging from startups to Fortune 500 companies. The focus centers on understanding client objectives, designing strategic paths to success, and identifying expansion opportunities. Daily responsibilities include managing implementations, training sessions, renewals, expansions, and ongoing client support. The team member will also develop helpful resources such as guides and FAQs while collaborating internally to relay client feedback and improve platform processes.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Unwrap is on a mission to fill the world with products people love by helping organizations process feedback more effectively. The venture-backed Series A startup, which recently raised twelve million dollars, was founded by two former Amazon Alexa Product Managers. The growing team of forty is headquartered in Santa Barbara and utilizes state-of-the-art Natural Language Processing technology to extract actionable insights from thousands of feedback sources for prominent clients like Microsoft, Stripe, and Lyft.
How to Apply
Interested candidates should visit the official Unwrap careers page to submit an application for this opportunity.
Skills and tech stack
Questions candidates ask
What is the salary range for this position?
The salary for the Enterprise Customer Success Manager ranges from $110,000 to $150,000 per year in USD.
What level of experience is required?
Candidates must have three to five years of experience in an Enterprise Customer Success or Account Management role, ideally within SaaS or AI-driven products.
Is this job remote?
The role is based in Santa Barbara with remote options, though candidates are expected to be located in or willing to relocate to Santa Barbara.
What benefits come with the job?
Benefits include significant equity, direct mentorship from the Head of Customer Success, rapid career growth opportunities, and ground-floor impact at a Series A startup.
What technology does Unwrap use?
Unwrap utilizes state-of-the-art Natural Language Processing technology to automatically cluster, tag, and analyze customer feedback.