Unwrap

Unwrap builds a customer intelligence platform designed to proactively surface what matters most to an audience by ingesting feedback from thousands of sources such as support channels, surveys, and social media. The platform serves companies across software, hardware, retail, and travel sectors, helping organizations in these industries connect users and builders. Founded by two former Amazon Alexa product managers, the company addresses the challenge of manually sifting through support tickets, bugs, and customer reviews by automating the process.

In its technical approach, Unwrap applies natural language processing technology to automatically cluster, tag, and analyze unstructured customer feedback. This mechanism transforms messy feedback into structured decisions and proactively delivered insights for product and engineering teams. Features built into the system include auto-tagging, customizable dashboards, a natural language assistant for querying feedback, automated alerts, and responder tools. Security measures embedded in the platform include SOC 2 Type II compliance, GDPR compliance, single sign-on, activity monitoring, and automatic personally identifiable information redaction.

Open roles at Unwrap indicate the company is building teams across customer success, business development, and engineering. The available positions include an Enterprise Customer Success Manager, a Mid-Market Customer Success Manager, a Business Development Representative, and a Full Stack Engineer. While the Enterprise Customer Success Manager role lists remote options, the Full Stack Engineer role states a strong preference for in-person work in Santa Barbara, California, where the company's downtown office is located. The open roles cater to professionals ranging from individual contributors to customer-facing managers and technical engineers.