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Mid-Market Account Manager

ReplitNYC (SoHo)GTM
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Salary
$140K - $220K USD
Job type
Full-time
Work mode
Remote
Posted
5 Jun 2026
Status
Open · checked 7d ago

About this role

Replit is hiring a full-time Mid-Market Account Manager to join the team in New York City with an in-office requirement. This position suits a communication-driven professional with a background in SaaS or developer tools who wants to champion AI-powered software creation.

Role Overview

Replit is seeking a dedicated Mid-Market Account Manager to handle a portfolio of growing business clients. In this client-facing position, the selected individual manages the entire customer lifecycle, focusing on high satisfaction, platform retention, and revenue expansion. The role involves guiding clients through advanced features, tracking health metrics, and serving as the primary relationship owner for assigned accounts.

Key Responsibilities

Act as the main point of contact for an assigned portfolio of accounts to drive retention and satisfaction.
Lead onboarding sessions to accelerate time-to-value and encourage steady platform adoption.
Introduce clients to evolving platform capabilities, such as automated tooling and specialized modes.
Manage contract renewal cycles while identifying organic opportunities for account expansion.
Update client health data and renewal forecasts regularly within the CRM system.
Advocate for client interests internally by collecting and relaying actionable feedback.
Deliver ongoing training and strategic advice to optimize user workflows.

Requirements

Three to five or more years of professional background in commercial account management, customer success, or technical sales.
Familiarity with the software-as-a-service industry or developer tooling sector.
Demonstrated capability to articulate technical topics clearly to diverse audiences.
History of achieving or surpassing commercial targets related to renewals and expansions.
Competence in maintaining customer records and utilizing CRM software.
Self-driven work ethic coupled with strong organizational and problem-solving abilities.
Genuine interest in artificial intelligence trends and automation technologies.

Nice to Have

Prior experience working inside an early-stage startup environment.
Active utilization of the Replit platform for personal or professional projects.
Exposure to rapid prototyping, business automation, or product development workflows.
Academic background in computer science, business, engineering, or a related field.

Skills and Tools

Replit platform and Hubspot CRM
ZoomInfo and LinkedIn Sales Navigator
Hashboard and Hex analytics platforms
Customer communication and project management tools
Data analysis and consultative problem-solving

Salary and Benefits

Annual salary range between $140,000 and $220,000 in USD
Equity options and competitive compensation packages
401(k) retirement program featuring a 4% match for US employees
Comprehensive coverage for medical, dental, vision, life, and disability insurance
Flexible time off policy alongside paid parental, medical, and caregiver leave
Commuter benefits, monthly wellness stipend, and office setup reimbursement
Office amenities, quarterly team gatherings, and an autonomous work environment

About the Company

Replit provides an agentic software creation platform designed to let anyone build applications through natural language. Serving millions of users across the globe, the organization removes traditional barriers to entry in software development. The team values diverse perspectives and encourages individuals from various backgrounds to help shape the future of accessible programming.

How to Apply

Interested candidates should visit the official Replit careers page to submit an application for this opportunity.

Questions candidates ask

What is the salary range for the Mid-Market Account Manager role?

The annual salary for this position ranges from $140,000 to $220,000 USD.

Where is this job located?

This full-time position is based out of the Replit office in NYC (SoHo) and features an in-office requirement.

What kind of experience is required?

Candidates need 3 to 5+ years of experience in Customer Success, Commercial Account Management, or technical sales, ideally within SaaS or developer tools.

What CRM tool does the team use?

Replit utilizes Hubspot CRM for tracking customer health scores and managing renewal forecasting data.

What benefits are included for US employees?

Benefits include health, dental, vision, and life insurance, a 401(k) with a 4% match, flexible time off, commuter benefits, a wellness stipend, and parental leave.

Ready to apply?

The application is on the official Replit careers page.

Apply on company site