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Manager, Service Reliability Engineering

Sony Interactive EntertainmentJapan, TokyoNetwork / Core Engineering
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Salary
Not listed
Job type
Full-time
Posted
9 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

Sony Interactive Entertainment is hiring a Manager, Service Reliability Engineering to lead the Platform Support team in Tokyo, Japan. This role suits an experienced engineering leader passionate about AI-driven automation, team development, and global collaboration to support PlayStation's online services.

Key Responsibilities

Act as the People Manager for the Platform Support team in Japan, driving hiring, talent development, and performance management.
Represent the Japan Platform Support organization and serve as the point of contact for global teams in the US, India, and Japan.
Establish roadmaps, OKRs, and KPIs for the organization to drive continuous improvement.
Promote AI-driven automation, standardization, and developer experience enhancement strategies.
Transition new operational tasks to execution teams like TOS after standardization and automation to build a scalable model.
Partner with Platform Engineering and application development teams to boost reliability, operability, and developer experience.
Implement a Follow the Sun model and shared operational processes for global operations.
Continuously review KPIs to reduce toil, increase automation, and promote self-service.

Requirements

Experience as an engineering team People Manager.
Experience leading technical projects across multiple departments and teams.
Background collaborating with global teams, including Japan and overseas.
Stakeholder management experience across diverse cultures and time zones.
Business-level communication skills in both Japanese and English.
Public cloud experience utilizing Platform Engineering, SRE, or large-scale service operations.
Experience driving operational improvements leveraging AI and automation.

Nice to Have

Experience standing up a Platform Engineering organization.
Experience designing operational models using external partners, BPO, or Technical Operations Support.
Introduction and operation of SLO/SLI, Error Budgets, and Operational Readiness Reviews.
Engineering productivity and developer experience improvement background.
Automation experience utilizing Terraform, Python, or Go.
Experience supporting developer platforms or internal infrastructure services.
Management experience with globally distributed engineering teams.
Experience with budget management, vendor management, and operational planning.
History of leading reliability enhancements in large-scale distributed systems.

Skills and Tools

Python
Terraform
Go
Public Cloud
AI and Automation Technologies

About the Company

Sony Interactive Entertainment is a global leader in entertainment, recognized for creating the PlayStation family of products and services, including PlayStation 5, PlayStation 4, PlayStation VR, PlayStation Plus, and acclaimed PlayStation Studios software titles. Operating as a wholly-owned subsidiary of Sony Group Corporation, the company fosters an inclusive environment that empowers employees and embraces diversity.

How to Apply

Interested candidates should visit the official Sony Interactive Entertainment careers page to apply for this position.

Skills and tech stack

PythonTerraform

Questions candidates ask

Where is this job located?

This position is located in Tokyo, Japan.

What department does this role belong to?

This role belongs to the Network / Core Engineering department.

What language skills are required?

Business-level communication skills in both Japanese and English are required.

What are the core technical experience requirements?

Candidates must have public cloud experience utilizing Platform Engineering, SRE, or large-scale service operations, along with experience using AI and automation to improve operations.

How should I apply for this position?

You should apply directly on the official company careers page.

Ready to apply?

The application is on the official Sony Interactive Entertainment careers page.

Apply on company site