About this role
Harvey is building an enterprise-grade platform combining frontier agentic AI with deep domain expertise to transform how legal and professional services operate. The Majors Customer Success Manager will guide elite law firms, Fortune 500 companies, and premier asset managers through their adoption of this technology, ensuring clients derive maximum value from the platform. Operating as a trusted advisor, the person in this role will integrate AI solutions into daily client workflows, monitor account health, and channel valuable customer insights back to the internal product teams.
Candidates joining this team will need to operate with intensity, take ownership, and align with core values including decisiveness, simplicity, and a relentless drive to finish the job. Ideal professionals bring a background in management consulting or enterprise SaaS account management, alongside the communication skills required to influence stakeholders at the executive level.
What you will do
- Serve as the primary contact for major customers, utilizing a consultative approach to deliver a superior experience and act as a thought partner.
- Lead the integration of Harvey into daily client workflows to guarantee seamless adoption and optimal use of AI solutions.
- Manage overall account health proactively by tracking key indicators, mitigating risks early, and driving long-term customer retention.
- Conduct training and enablement sessions alongside Legal Product Specialists to help end users adopt the platform into their daily routines.
- Direct stakeholder and executive engagement to transform clients into active internal champions for the technology.
- Relay customer insights directly to internal teams and collaborate with product units to drive continuous service improvement.
What you need
- Professional background in management consulting or technology advisory at a top-tier firm, or strategic customer success experience in Enterprise SaaS or a legal environment.
- Demonstrated history and comfort managing large-scale technology projects through change management and wide adoption.
- Strong communication and strategic planning abilities with the capacity to influence stakeholders at the executive level.
- Results-driven mindset capable of ruthlessly prioritizing competing tasks and demanding customer needs.
- Deep commitment to collaboration and proactive problem-solving with a team-first mentality.
Benefits
- Offers Equity
Questions candidates ask
What is the salary range for this role?
The compensation range is $180,000 to $210,000 OTE with an 80/20 split, alongside offers of equity.
Is there any travel required for this position?
Travel is required up to 25% of the time.
What types of organizations will I be working with?
You will guide elite law firms, Fortune 500 companies, and premier asset managers through their journey with the platform.