About this role
Guiding elite law firms, Fortune 500 companies, and premier asset managers through their AI adoption journey forms the core of daily operations for this team. Majors Customer Success Managers act as trusted advisors to integrate frontier agentic technology into complex client workflows, monitor account health, and shape the product roadmap through direct stakeholder engagement.
Harvey is scaling rapidly within the professional services sector, driven by values of decisiveness, simplicity, and continuous execution. Individuals who thrive here possess strong strategic consulting or enterprise account management backgrounds, excel at managing large-scale organizational change, and operate effectively within a fast-moving, mission-oriented environment.
What you will do
- Serve as the primary contact for major clients by taking a prescriptive and consultative approach to deliver a superior customer experience.
- Lead the integration of artificial intelligence solutions into daily client workflows to ensure seamless adoption and optimal use.
- Monitor overall account health proactively by tracking key indicators, mitigating risks early, and driving long-term retention.
- Collaborate with legal product specialists to conduct training sessions that help end users adopt the platform on a daily basis.
- Facilitate stakeholder and executive engagement to transform clients into internal advocates for the platform.
- Relay customer insights directly to internal teams to aid in the continuous improvement of products and services.
- Travel up to 25% of the time for client meetings and engagement.
What you need
- Bring a professional background in management consulting or technology advisory at a top-tier firm, or strategic customer success experience in enterprise SaaS or legal environments.
- Demonstrate a proven history of conducting change management and wide-scale adoption for large technology projects.
- Possess excellent communication and strategic planning skills with the ability to influence stakeholders at all levels, including executives.
- Maintain a results-driven mindset capable of ruthlessly prioritizing competing tasks and demanding customer needs.
- Demonstrate a strong commitment to collaboration, proactive execution, and a team-first mentality.
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
What is the compensation range for this role?
The compensation range is $180,000 to $210,000 OTE with an 80/20 split. The package also includes offers of equity.
Is travel required for this position?
Yes, travel is required up to 25% of the time. This involves directing stakeholder engagement and facilitating executive meetings.
What kind of background is required for applicants?
Candidates need a background in management consulting or technology advisory at a top-tier management consulting firm, or strategic customer success and account management experience in an enterprise SaaS or legal environment.