About this role
Law firms and corporate legal departments struggle to integrate complex artificial intelligence into daily workflows without losing billable time or risking client trust, creating a need for experienced practitioners who can bridge technology and law. Harvey seeks a Legal Engineer for Custom Solutions in London to help customers seamlessly adopt frontier agentic AI platforms and scale their internal operations. This professional acts as a trusted advisor to partners, associates, and in-house counsel, translating intricate legal requirements into actionable product feedback while guiding post-sales strategy alongside account teams. Candidates who thrive in this environment possess a formal legal qualification combined with top-tier practice experience, an intrinsic curiosity about artificial intelligence, and the executive presence to consult seamlessly with enterprise clients.
What you will do
- Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate AI into daily practice.
- Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive platform adoption and maximize value.
- Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact.
- Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop strategies to overcome them.
- Translate legal practice needs into actionable feedback for product and engineering teams to help shape future platform development.
- Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users.
- Contribute to customer-facing content such as training materials, use case guides, and FAQ resources to ensure continued success across practice areas.
- Deliver high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals during occasional travel to customer and company offices.
What you need
- Possession of a Juris Doctor or equivalent legal qualification is required for the position.
- Candidates must have at least three years of experience practicing law at a top-tier law firm, preferably with a corporate law or litigation focus.
- Applicants need executive engagement skills and presence to establish strong relationships with key decision-makers at all levels.
- Strong presentation abilities are necessary for engaging legal and executive audiences through impromptu discussions, presentations, and demonstrations.
- A deep understanding of legal processes and the operational challenges faced by legal professionals is essential.
- Demonstrated curiosity about artificial intelligence and its potential to transform the legal industry must be evident.
Nice to have
- Sales or customer-facing experience, including law firm business development and/or secondment
- Experience directly managing law firm client matters and client relationships
Skills and tech stack
Questions candidates ask
What travel is required for this role?
Travel may be required from time to time, including visits to customer office locations and company offices.
Who will this person collaborate with?
Legal Product Specialists collaborate closely with Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They also translate legal practice needs into actionable feedback for the product and engineering teams.
What kind of customers will I be working with?
You will develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies.