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Implementation Manager (UK)

bobyardUnited KingdomPost Sales
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Salary
£70K – £90K
Job type
Full-time
Work mode
Remote
Experience
Mid · 2+ yrs
Posted
10 Oct 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Implementation Manager role is ideal for professionals with SaaS onboarding experience who can manage the first 45 days of a new customer’s journey. This remote position is based in the United Kingdom and supports bobyard’s largest regional customers.

Key Responsibilities

Convert every sales handoff into a confirmed launch plan within two days of contract signing.
Set up accounts and lead kickoff sessions and hands-on training for field-based crews.
Guide customers to complete their first workflow and reach an adoption milestone within 45 days.
Conduct reinforcement sessions and office-hour meetings to identify and address at-risk users.
Collaborate with Customer Success and Product teams to resolve blockers promptly.
Transfer the account to a Customer Success Manager with all exit criteria satisfied and full documentation.

Requirements

Minimum two years of experience owning SaaS onboarding or implementation for a portfolio of accounts.
Ability to configure software directly without reliance on engineering.
Proven experience delivering live training to non-technical or field users.
Demonstrated success meeting launch or time-to-value service level agreements.
Strong, structured written communication skills.
Capacity to manage ten or more concurrent launches with limited supervision.

Nice to Have

Experience in vertical SaaS or construction technology.
Familiarity with CRM or onboarding tools such as Salesforce, Asana, or Notion.
Experience building an onboarding playbook from the ground up.
Bilingual abilities, for example Spanish.

Skills and Tools

SaaS onboarding and implementation processes
Account configuration and training delivery
Customer success coordination
Written communication
Tools: Salesforce, Asana, Notion, computer vision, natural language processing (NLP)

Salary and Benefits

Base salary ranging from £70,000 to £90,000, with total on-target earnings exceeding £110,000.
Performance-based bonus and equity participation.
Occasional travel to the company’s San Francisco headquarters.
Full-time remote work within the United Kingdom.

About the Company

bobyard applies computer vision and natural language processing to automate construction takeoffs and estimates, helping contractors bid faster and win more work. The company recently closed a $35 million Series A round led by 8VC, Primary, and Pear, and is expanding its market presence.

How to Apply

Candidates should apply through bobyard’s official careers page.

Skills and tech stack

Questions candidates ask

What is the main focus of the Implementation Manager role?

The role focuses on managing the first 45 days of a new customer's onboarding, from contract signing to a live, trained, and adopting account.

Is the position remote?

Yes, the role is fully remote for candidates located in the United Kingdom.

What compensation is offered?

The package includes a base salary of £70,000–£90,000, performance bonus, equity, and occasional trips to the San Francisco headquarters.

What prior experience is required?

At least two years of SaaS onboarding or implementation experience, hands-on software configuration, and live training for non-technical users.

Are any specific tools preferred?

Experience with CRM or onboarding tools such as Salesforce, Asana, or Notion is listed as a nice-to-have.

Will the role involve managing multiple projects at once?

Yes, the candidate should be comfortable handling ten or more concurrent launches with minimal day-to-day oversight.

Ready to apply?

The application is on the official bobyard careers page.

Apply on company site