About this role
Harvey is building a go-to-market engine that combines frontier agentic AI, an enterprise-grade platform, and deep domain expertise to transform how legal and professional services operate. The GTM Systems team creates and scales the infrastructure powering both the revenue pipeline and the customer experience, operating with an AI-first mindset to automate workflows that traditionally required manual administration or engineering support. Reporting to the Head of GTM Systems, this role involves partnering closely with Sales, Marketing, Support, and Customer Success to translate business requirements into reliable, scalable systems that drive retention and revenue outcomes. An ideal candidate possesses deep technical fluency across platforms like Salesforce and Zendesk, leverages AI tools by default to ship solutions quickly, and thrives in a fast-moving, collaborative environment.
What you will do
- Manage varied projects across the full go-to-market lifecycle, shifting focus between top-of-funnel growth and customer success tooling based on business needs.
- Design and optimize top-of-funnel systems including lead sourcing, enrichment, scoring, and routing using Clay and data providers such as ZoomInfo, Cognism, Apollo, and Clearbit.
- Configure and maintain Zendesk as the primary support platform alongside adjacent customer success tools like Catalyst.
- Contribute to Salesforce configuration including lead routing, scoring, lifecycle stages, and automation workflows.
- Build and maintain AI agents, automations, and LLM-powered data quality checks to eliminate manual administrative work.
- Integrate go-to-market and customer success tools with the broader ecosystem to establish a unified view of the customer and build reporting dashboards.
- Maintain high data quality and compliance standards through deduplication, normalization, and consent handling.
What you need
- Bring four to eight plus years of experience working in GTM Systems, RevOps, Growth Ops, Support Ops, or related fields.
- Demonstrate strong proficiency in Salesforce administration and hands-on experience configuring Zendesk, or deep expertise in one with the ability to ramp up quickly on the other.
- Possess hands-on experience using Clay alongside major data enrichment providers and marketing automation platforms such as Marketo or HubSpot.
- Show demonstrated AI fluency through active use of tools like Claude, ChatGPT, or Zendesk AI to build workflows and automate tasks.
- Exhibit strong systems thinking with the capability to design and debug end-to-end data flows across multiple tools.
- Maintain a collaborative, organized, and documentation-oriented working style suited for cross-functional partnerships.
Nice to have
- Experience with Customer Success platforms like Gainsight or Catalyst, or holding Zendesk certifications.
- Experience building integrations using APIs, webhooks, iPaaS tools, or data warehouses.
- Experience building or deploying AI agents in production environments.
- Working knowledge of SQL and scripting languages such as Python or JavaScript.
- Background in high-growth or early-stage environments.
Skills and tech stack
Questions candidates ask
What tools and platforms will I be working with daily?
Daily work centers around Salesforce, Zendesk, Clay, data enrichment providers like ZoomInfo or Apollo, and marketing automation platforms. You will also use AI tools by default to build and maintain agents and workflows.
Who does this position report to?
This role reports directly to the Head of GTM Systems. You will also partner closely with Sales, Marketing, Support, and Customer Success teams.
What is the expected background for applicants?
Candidates should have four to eight plus years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles. Strong proficiency in Salesforce and Zendesk, plus demonstrated AI fluency, is required.