About this role
Managing daily operations, programs, and physical environments across all office locations forms the core of this position, setting the operational tone where the team builds AI infrastructure. The incoming leader will oversee the Workplace Experience team, handle global budgets and vendor strategies, and guide operations through major transitions like new office openings and relocations. Maintaining high operational quality involves tracking service levels, monitoring space utilization, and translating stakeholder input into actionable improvements.
Modal operates in the AI infrastructure sector, providing instant GPU access, sub-second container starts, and native storage to support inference and model fine-tuning. Successful candidates combine hands-on operational experience with strong taste and judgment, treating physical workspaces with the same craft and attention to detail found in the company's product. This opportunity suits someone comfortable navigating a fast-paced setting with changing priorities while building trusted relationships with local leads and cross-functional partners globally.
What you will do
- Manage and develop a team of workplace services professionals by setting direction, coaching performance, and building a high-functioning group.
- Oversee operational quality in every office through tracking service levels and space utilization, identifying patterns, and resolving the root causes of recurring issues.
- Anticipate future business needs by keeping a close pulse on both local realities and broader company-wide priorities.
- Construct the global budget and vendor strategy for workplace experience while holding contractors accountable to clear performance standards.
- Lead workplace experience initiatives through major organizational transitions, including office relocations and new office openings.
- Translate company strategy, stakeholder input, and operational data into clear recommendations for continuous improvement.
What you need
- Bring at least 5 years of professional experience in workplace, facilities, or office operations, ideally within a high-growth technology company.
- Demonstrate a minimum of 2 years of people management experience, which must include guiding team members through office moves or openings.
- Possess prior experience overseeing workplace operations across multiple offices, preferably spanning more than one country.
- Exhibit strong taste and judgment with an instinct for matching the physical environment to company culture.
- Maintain a clear willingness to take a hands-on approach and dive directly into operational details.
- Show a demonstrated ability to influence cross-functional partners and execute local strategies effectively.
- Express readiness to work in an in-office environment and travel globally to company locations.
Benefits
- Offers Equity
Questions candidates ask
What is the salary range for this role?
The compensation package for this position ranges from $180K to $225K and includes equity offerings.
Where is this position located?
This role is based in New York and requires an in-office presence, along with the willingness to travel to company offices globally.
What kind of management experience is required?
Candidates must have at least 2 years of people management experience, including leading team members through office moves or openings.