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Global Employee Onboarding, Program Manager

PigmentLondonBusiness
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Salary
Not listed
Job type
Full-time
Posted
24 Sept 2026
Status
Open · checked 7d ago

About this role

Agentic AI for enterprise business planning is hiring a full-time Global Employee Onboarding Program Manager based in London. This role is ideal for an experienced program operations professional who is passionate about shaping company culture and scaling new hire experiences.

Role Overview

This position sits within the GTM Enablement team, overseeing the curriculum, participant experience, and overarching program facilitation of the Pigment Onboarding Program (POP). The professional stepping into this role will act as the driving force behind executing the leading standard for new hire onboarding. Operating at the intersection of program operations and culture-building, the individual will own the run-of-show for every cohort, manage parallel tracks across regions, and continuously improve metrics based on feedback and performance data.

Key Responsibilities

Own the end-to-end delivery of the onboarding program, including scheduling, facilitator coordination, run-of-show management, logistics, and post-session measurement.
Keep EMEA and NAMER cohorts running in parallel, handling shared global anchor sessions while managing regional constraints.
Coordinate in-person exceptions, including stakeholder alignment with R&D leadership for local cohorts.
Manage the facilitator roster and vendor relationships, resolving open content items with their respective owners.
Maintain and evolve the multi-day curriculum across in-person, hybrid, virtual, and asynchronous formats.
Track satisfaction, session engagement, content engagement, facilitator efficacy, social amplification, and capstone AI competency assessments.
Orchestrate monthly local hub socials across various cities to extend the onboarding experience.
Build durable operating documentation to ensure consistent program execution and improve post-onboarding handoffs to managers.

Requirements

Seven to ten years of experience in Enablement, People/L&D, program management, or an adjacent operational role.
Demonstrated track record of owning a recurring program from end to end.
Strong program operations skills with meticulous attention to detail regarding scheduling dependencies, facilitator counts, and time-zone constraints.
Ability to run parallel workstreams while incorporating regional nuances.
Clear, concise verbal and written communication skills across executive updates and participant-facing communications.
Data-informed mindset with the ability to translate feedback into concrete program changes.
Familiarity with tools such as Google Docs, Excel, LMS platforms, HRIS systems, and feedback platforms.
Passion for new hire experience and culture-building.

Nice to Have

Experience running onboarding, enablement, or training programs across multiple regions and time zones.
Familiarity with vendor management for gifting and swag platforms.
Background in GTM Enablement, L&D, or People Operations within a high-growth SaaS company.
Proven track record of optimizing efficiencies utilizing AI tools.

Skills and Tools

Program Management
Cross-Functional Coordination
Data Analysis and Metrics Tracking
Vendor Management
Google Workspace and Excel
Learning Management Systems and HRIS Tools
AI Tools and Snowflake Familiarity

About the Company

Pigment is an AI-powered business planning and performance management platform built for agility and scale, connecting people, data, and processes in one intuitive solution. Founded in 2019, the company is one of the fastest-growing SaaS organizations globally, utilizing a team of over 600 people across multiple international hubs. Industry leaders rely on the platform to make informed decisions and navigate complex business scenarios.

How to Apply

Interested candidates should visit the official company careers page at pigment.com to submit an application for this London-based opportunity.

Skills and tech stack

Snowflake

Questions candidates ask

What are the primary geographic regions covered in this role?

The Global Employee Onboarding Program Manager oversees parallel tracks for EMEA and NAMER cohorts, alongside managing local hub socials in cities such as Austin, NYC, Toronto, San Francisco, and London.

How many years of experience are required for this position?

Candidates must have 7-10 years of experience in Enablement, People/L&D, program management, or an adjacent operational role.

Where is this job located?

This full-time position is based in London.

What team does this position report into?

The role reports into GTM Enablement leadership and works closely with the People team, regional facilitators, and cross-functional stakeholders.

What metrics are tracked to measure onboarding success?

Success metrics include satisfaction scores, session engagement, content engagement, facilitator efficacy, social media post growth, and a capstone AI competency assessment.

Ready to apply?

The application is on the official Pigment careers page.

Apply on company site