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Fraud Operations Analyst

MoneyLionMYS - Kuala LumpurProduct & Portfolio
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
10 Jun 2026
Status
Open · checked 7d ago

About this role

The Fraud Operations Analyst role at MoneyLion in Kuala Lumpur is a full-time position focused on protecting the digital platform and safeguarding users from financial risks. This opportunity is well-suited for an analytical professional who wants to advance their career in financial security and fraud prevention.

Role Overview

In this position, the professional protects the platform by monitoring and investigating potentially fraudulent behavior across multiple payment channels and financial products. The analyst reviews customer accounts, handles disputes and chargebacks, studies fraud trends, and spots emerging risks that affect business operations and user experience. By partnering with internal teams like Risk, Data Science, Product, and Customer Care, the analyst helps enhance fraud detection tools and streamlines daily operational workflows in a fast-moving financial technology environment.

Key Responsibilities

Investigate queues related to account monitoring, payment transactions, account takeovers, disputes, chargebacks, ACH transactions, debit card usage, and bank requests.
Analyze transaction patterns and user behavior to detect unusual activity and upcoming security threats.
Evaluate customer disputes and claims by reviewing gathered evidence to reach accurate resolutions.
Verify customer documents and data to confirm account validity and lower security risks.
Examine complex fraud rings, linked devices, connected accounts, and behavioral indicators.
Coordinate with compliance, risk, and customer care groups to support safety initiatives.
Use internal platforms, automation, data analytics, and artificial intelligence tools to boost investigation precision.
Record investigative findings accurately while following internal rules, service level agreements, and regulations.
Escalate new threats, operational gaps, and process issues to appropriate teams.
Propose improvements for fraud operations workflows, controls, and tooling using data-driven insights.

Requirements

Holds a bachelor degree in a quantitative, business, analytical, or related discipline, or possesses equivalent practical experience.
Brings preferred background in fraud operations, banking functions, dispute management, or related financial services areas.
Demonstrates strong problem-solving capabilities to spot patterns, evaluate anomalies, and make informed choices.
Adapts quickly to changing security trends, processes, and modern technologies.
Communicates clearly in writing and speech to document cases and share findings with partners.
Exhibits strong organizational skills, high attention to detail, and the ability to prioritize tasks independently in a fast-paced setting.

Nice to Have

Practical familiarity with SQL, Excel, data analysis, automation tech, or AI-driven platforms.
Previous background working alongside cross-functional partners like risk management, data science, and operations.

Skills and Tools

SQL
Excel
Data analysis techniques
Automation and AI-powered solutions
Fraud investigation and transaction monitoring systems

About the Company

MoneyLion operates as part of Gen, a global enterprise committed to digital freedom through trusted consumer brands like Norton, Avast, LifeLock, and MoneyLion. Gen focuses on financial empowerment and digital safety, serving nearly 500 million people globally. The Kuala Lumpur office acts as the technology engine for MoneyLion, utilizing innovation, data, and automation to shape the future of financial services.

How to Apply

Candidates interested in this position should submit their application directly on the official company careers page.

Skills and tech stack

SQL

Questions candidates ask

What are the primary responsibilities of a Fraud Operations Analyst at MoneyLion?

The analyst monitors account activity, investigates transaction disputes and chargebacks, uncovers fraud patterns, verifies customer information, and collaborates with cross-functional teams to improve fraud detection.

Where is this job located?

The position is based in Kuala Lumpur, Malaysia, with remote-friendly work arrangements available.

What qualifications are required for this role?

Candidates should hold a bachelor degree in a quantitative, analytical, or business field, or have equivalent relevant experience. Prior background in banking operations, fraud, or dispute investigations is preferred.

Are technical skills like SQL required?

Experience with SQL, Excel, data analysis, or AI tools is considered a plus rather than a strict prerequisite.

What is the hiring process for this position?

The evaluation process includes an online technical test, a talent acquisition screening call, and a hiring manager interview.

Ready to apply?

The application is on the official MoneyLion careers page.

Apply on company site