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Forward Deployed Engineer

UJETRemote, Canada000002 - Product
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Salary
$85K – $140K CAD
Job type
Full-time
Work mode
Remote
Posted
7 Oct 2026
Status
Open · checked 7d ago

About this role

This role suits an adaptable technical professional with client-facing experience who enjoys hands-on problem-solving and application support. The Forward Deployed Engineer position is a remote role based in Canada that involves building customer-specific technical solutions.

Role Overview

The Forward Deployed Engineer operates in a customer-facing technical capacity bridging implementation, support, solution engineering, integration, and software development. Based remotely in Canada, this position handles specialized customer programs requiring deeper technical involvement than standard implementations. Professionals in this role collaborate with internal teams and external partners to turn documented business requirements into functional, production-ready solutions throughout the deployment lifecycle.

Key Responsibilities

Serve as a hands-on technical resource for complex customer programs within Forward Deployed Engineering.
Translate customer requirements and solution designs into executable technical implementation activities.
Configure, test, and validate customer-specific solutions across supported products and services.
Identify technical blockers, risks, dependencies, and implementation gaps early in the deployment lifecycle.
Build, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions.
Design, configure, test, and troubleshoot integrations between platforms and third-party systems using REST APIs and webhooks.
Review and modify lightweight scripts and code using Python, JavaScript, and HTML to support deployments.
Analyze application, platform, API, and system logs to diagnose and troubleshoot deployment issues.
Configure, test, and optimize AI-powered customer experiences, including prompt refinement and response validation.
Design, configure, and test conversational and virtual-agent experiences, workflows, intents, and escalation paths.

Requirements

Ability to open code, understand functionality, modify scripts, call APIs, analyze logs, and troubleshoot integrations.
Experience working with REST APIs, HTTP methods, webhooks, authentication mechanisms, and structured data like JSON.
Familiarity with reading application, integration, and sample code written in Python, JavaScript, and HTML.
Capability to analyze system and API logs to diagnose complex technical issues and trace transactions.
Strong communication skills for working directly with customers, developers, and internal cross-functional teams.

Skills and Tools

Python
JavaScript
HTML
REST APIs
JSON
Webhooks
Generative AI Prompting
Virtual Agent Configuration

Salary and Benefits

Salary range of $85,000 to $140,000 CAD
Full-time employment type

About the Company

UJET focuses on AI-powered contact center innovation, offering a cloud platform featuring AI, multimodality, and mobile-first approaches. The organization designs architecture with a CRM-first approach to prioritize security, scalability, and data insights without storing personally identifiable information.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

PythonJavaScriptHTMLREST APIsJSONWebhooksLLMPrompt EngineeringGenerative AI

Questions candidates ask

What is the location of the Forward Deployed Engineer role?

The position is remote in Canada.

What is the salary range for this position?

The salary ranges from $85,000 to $140,000 CAD.

What programming languages are mentioned in the posting?

The posting references Python, JavaScript, and HTML.

Is this a customer-facing role?

Yes, it is a highly technical, customer-facing role that interacts directly with customers, partners, and internal teams throughout the deployment lifecycle.

Does the role involve working with artificial intelligence?

Yes, the role includes configuring, testing, and optimizing AI-powered customer experiences, refining generative AI prompts, and validating responses.

Ready to apply?

The application is on the official UJET careers page.

Apply on company site