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Enterprise Customer Success Manager

Rad AISan Francisco - OnsiteCustomer Success
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Salary
$100K - $130K USD
Job type
Full-time
Posted
27 Aug 2026
Status
Open · checked 7d ago

About this role

The Radiology AI Platform for Reporting & Follow is hiring an Enterprise Customer Success Manager to join the team in San Francisco on an onsite basis. This full-time position is ideal for professionals with relevant customer success experience who want to drive adoption and retention for generative AI healthcare solutions.

Role Overview

In this high-visibility position, the Enterprise Customer Success Manager delivers dedicated service to a rapidly expanding client base of hospital systems and radiology groups. The employee works onsite in San Francisco four days per week, with flexibility for the remaining time. Responsibilities include building strong executive relationships, demonstrating the return on investment of the reporting platform, and turning clients into enthusiastic brand advocates.

Key Responsibilities

Serve as a trusted advisor to clients throughout the post-implementation lifecycle, focusing on product adoption, value realization, and renewals.
Maintain customer relationships through regularly scheduled check-in meetings to gather product feedback and monitor usage.
Host Strategic Business Review sessions to secure contract renewals and identify growth opportunities.
Act as a trusted product and use-case expert while representing the voice of the customer to machine learning and product teams.
Coordinate smooth onboarding experiences for new radiology partners by educating IT staff, executives, and radiologists.
Guide clients toward tailored adoption and expansion strategies to maximize subscription value.
Monitor accounts to ensure fast responses to inquiries and spot opportunities for continuous service improvement.
Contribute actively to building a world-class customer success organization that exceeds client expectations.

Requirements

Hold a Bachelor’s degree or higher educational qualification.
Bring at least 3 years of relevant customer success experience within a healthcare setting.
Possess exceptional relationship management, coaching, communication, and influencing skills.
Demonstrate strong project management and organizational capabilities to handle competing priorities and build out documentation.
Have a practical working knowledge of technical concepts, SaaS solutions, and implementation processes.
Maintain an eagerness to continuously learn, adapt, and improve in a fast-paced environment.
Demonstrate the ability to build cross-functional internal relationships and work collaboratively toward shared goals.
Be capable of working in the Western time zone.

Nice to Have

Experience working in a high-growth startup setting.
A proven track record of finding expansion and cross-sell opportunities.
Familiarity with the healthcare sector and artificial intelligence technology.
Prior professional consulting or healthcare software implementation background.
Previous experience working as a radiology technologist.

Skills and Tools

Customer Success Management
SaaS Implementations
Project Management
Relationship Management
Healthcare Technology

Salary and Benefits

Annual salary range between $100,000 and $130,000 USD
Comprehensive medical, dental, vision, and life insurance
Health Savings Account with employer match, Flexible Spending Account, and Dependent Care FSA
401(k) retirement plan
11 paid company holidays
Flexible Paid Time Off policy
Annual company-wide offsite and periodic team offsites
Annual equipment stipend

About the Company

Rad AI is transforming healthcare through artificial intelligence by saving time, reducing physician burnout, and improving patient care. Founded by a radiologist, the organization utilizes one of the largest proprietary radiology report datasets globally to support more than one-third of U.S. radiology groups and healthcare systems. Backed by over $140 million in funding, including a Series C round led by Transformation Capital, Rad AI is recognized as one of the fastest-growing technology companies and a leader in healthcare innovation.

How to Apply

Candidates should apply directly on the official company careers page.

Questions candidates ask

What is the location requirement for this role?

This role is based in the San Francisco office, and employees are expected to work onsite four days per week.

What is the salary range for the Enterprise Customer Success Manager?

The salary ranges from $100,000 to $130,000 USD per year.

What experience is required to apply?

Applicants must have a Bachelor's degree or higher and 3 or more years of relevant customer success experience within a healthcare environment.

What benefits are offered for this position?

Benefits include comprehensive medical, dental, vision, and life insurance, an HSA with employer match, a 401(k) plan, flexible PTO, 11 paid holidays, team offsites, and an annual equipment stipend.

How should I submit my job application?

Candidates must apply directly through the official company careers page.

Ready to apply?

The application is on the official Rad AI careers page.

Apply on company site