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Enterprise Customer Success Manager

Nightfall AIRemote (US)GTM
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Salary
$120K - $180K USD
Job type
Full-time
Work mode
Remote
Posted
14 Jan 2026
Status
Open · checked 8d ago

About this role

Role Overview

The Enterprise Customer Success Manager position at Nightfall AI is a full-time, remote opportunity based in the US that suits professionals with a background in B2B SaaS consulting, technical account management, or customer success. This role centers on managing strategic relationships with premier enterprise accounts to guarantee they extract measurable value from the company's AI-native data security platform.

Key Responsibilities

Supervise the complete enterprise customer lifecycle, encompassing onboarding, adoption, value realization, renewals, and expansion.
Oversee a designated portfolio of large-scale accounts, holding full accountability for customer retention and overall health.
Spearhead early lifecycle success and onboarding to guarantee rapid deployment, stakeholder alignment, and fast time-to-value.
Establish and monitor distinct customer success metrics, such as risk reduction, adoption milestones, and operational outcomes.
Articulate software usage and metrics into clear return on investment for both technical leaders and executive stakeholders.
Foster continuous adoption by introducing fresh workflows, data sources, and use cases over time.
Facilitate executive business reviews and check-ins centered on product roadmaps, outcomes, and delivered value.
Collaborate with the sales team to spot and close account expansion opportunities.
Track customer health indicators proactively, mitigate risk, and oversee escalations when challenges arise.
Relay valuable customer insights to the engineering and product teams to shape future platform improvements.
Utilize automation and artificial intelligence tools to boost insight and efficiency across daily customer success tasks.

Requirements

Bring a minimum of five years of relevant experience in enterprise B2B SaaS consulting, technical account management, or customer success.
Demonstrate practical knowledge of AI and endpoint deployments, as this is a technical customer success role.
Exhibit a history of successfully managing renewals and driving expansion initiatives within complex enterprise environments.
Possess strong executive-level communication skills with the ability to clarify technical ideas for diverse audiences.
Maintain high organization, proactive habits, and comfort working inside a fast-paced startup environment.
Agree to travel approximately twenty-five percent of the time for onsite engagements and customer meetings.

Nice to Have

Prior background working with technical, security, or compliance platforms is strongly preferred.

Skills and Tools

Enterprise B2B SaaS customer success and relationship management
Technical account management and consulting
Endpoint deployments and artificial intelligence platform knowledge
Security and compliance domain familiarity
Executive communication and presentation
Renewal and expansion management
Customer health monitoring and risk mitigation
AI and automation workflow efficiency

Salary and Benefits

Base salary range is offered between $120,000 and $180,000 USD per year.
Total compensation packages may include stock options, bonuses, and comprehensive benefits and perks as outlined during the offer stage.

About the Company

Nightfall AI operates as a unified, AI-native insider risk management and data loss prevention platform that secures sensitive information across SaaS applications, email, endpoint devices, and GenAI tools. A wide variety of clients, ranging from top ten banks to artificial intelligence innovators, rely on the organization to stop and detect data exfiltration at scale. Backed by prominent venture capital firms and seasoned cybersecurity leaders, Nightfall empowers organizations to innovate safely with automated remediation and in-the-moment end-user coaching.

How to Apply

Interested candidates should visit the official Nightfall AI careers page to submit an application for this remote position.

Questions candidates ask

What is the geographic location for this job?

This position is fully remote within the United States.

How much experience is required for this role?

Candidates must have five or more years of experience in Customer Success, Technical Account Management, or Consulting within enterprise B2B SaaS.

What is the salary range for the Enterprise Customer Success Manager?

The annual base salary ranges from $120,000 to $180,000 USD.

Is travel required for this position?

Yes, candidates must be willing to travel approximately 25% of the time for onsite engagements and customer meetings.

What specific technical knowledge is necessary?

This is a technical customer success role that requires familiarity with AI and endpoint deployments.

Ready to apply?

The application is on the official Nightfall AI careers page.

Apply on company site