About this role
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise to reshape critical knowledge work. Enterprise Customer Success Managers guide clients through their journey with the platform, ensuring that top enterprises and leading law firms adopt the technology and derive maximum value from it.
Professionals in this role act as trusted advisors who deeply integrate the AI solutions into client business processes and workflows. The position exists to manage client relationships, monitor customer health, and drive adoption through a consultative approach. Candidates who thrive here are strategic, collaborative, and capable of prioritizing competing tasks while maintaining a commitment to excellence.
What you will do
- Lead the integration of Harvey into client workflows to ensure seamless adoption and optimal use of AI solutions.
- Meet with end users to evangelize large language models and enable daily adoption so the product becomes essential.
- Serve as the primary contact for clients by taking a prescriptive, consultative approach and acting as a thought partner.
- Track adoption rates, utilization metrics, and key performance indicators to drive strategies that ensure client satisfaction and high return on investment.
- Monitor customer satisfaction through analytics and feedback to ensure readiness for renewals and expansion opportunities.
- Relay client insights back to internal teams to contribute to the continuous improvement of products and services.
What you need
- Bring background experience in enterprise software-as-a-service, big law, or top-tier management consulting firms.
- Possess direct experience managing large-scale technology projects.
- Demonstrate excellent communication and strategic planning skills with the capability to influence stakeholders at various levels.
- Show a results-driven approach with the ability to prioritize competing tasks and demanding customers seamlessly.
- Display a team-first mentality characterized by a commitment to collaboration and proactive problem-solving.
Benefits
- Offers Equity
- Offers Uncapped Commission
Skills and tech stack
Questions candidates ask
What is the compensation structure for this position?
The salary ranges from $160K to $185K, and the compensation package also includes offers for equity and uncapped commission.
Where is the job located and is travel required?
The role is based in San Francisco. Travel may be required from time to time, including visits to customer office locations and company offices.
What kind of professional background is required for applicants?
Applicants need a background in enterprise SaaS, big law, or top-tier management consulting firms, along with direct experience managing large-scale technology projects.