About this role
Harvey is hiring an Enterprise Customer Success Manager in Dallas to guide clients through technology adoption and workflow integration. This role suits experienced professionals from enterprise software, legal, or consulting backgrounds who want to shape the future of AI in professional services.
Role Overview
As an Enterprise Customer Success Manager, the employee guides clients through their journey with the organization and helps define the future of work at top enterprises and leading law firms. The position ensures clients adopt the technology and derive maximum value from it while acting as a trusted advisor to integrate the platform into business processes.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Harvey transforms how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and domain expertise. The organization operates under values of decisiveness, simplicity, and job's not finished, maintaining a fast-paced environment focused on customer proximity and mission commitment.
How to Apply
Interested candidates should apply directly on the official company careers page.
Skills and tech stack
Questions candidates ask
What is the salary for the Enterprise Customer Success Manager role?
The salary ranges from $160K to $185K, with additional offers for equity and uncapped commission.
Where is the job located?
The position is located in Dallas, with occasional travel required to customer and company offices.
What background is required for this position?
Candidates need a background in enterprise software, big law, or top-tier management consulting, alongside direct experience managing large-scale technology projects.
What are the core duties of this role?
Duties include leading client integrations, enabling daily user adoption of large language models, serving as the primary client contact, monitoring health metrics, and relaying client feedback to internal product teams.