About this role
Enterprise AI Solution Manager - Named Accounts is a full-time customer success role based in Toronto that suits professionals with over five years of experience managing complex enterprise accounts and driving AI adoption. The position focuses on overseeing a portfolio of strategic accounts to maximize product value and operational efficiency.
Role Overview
The Enterprise AI Solution Manager - Named Accounts position at Gorgias involves acting as a senior partner across business, operations, and technical strategy for roughly forty accounts. Located in Toronto, the individual in this role will guide major ecommerce clients through automated workflows and advanced platform adoption while partnering closely with internal cross-functional groups.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
Gorgias builds a unified conversational commerce platform featuring an artificial intelligence agent designed to sell, support, and re-engage customers across their shopping journey. The organization focuses on creating personal, seamless, and intelligent interactions between brands and buyers while maintaining an inclusive team environment.
How to Apply
Interested candidates should apply directly on the official Gorgias careers page.
Skills and tech stack
Questions candidates ask
How many accounts will the Enterprise AI Solution Manager manage?
The role involves managing a portfolio of about forty enterprise customers, which includes a subset of roughly ten highly complex accounts.
What is the minimum experience required for this position?
Candidates must have at least five years of experience in Customer Success, implementation, consulting, or a similar domain.
Where is the job located?
The position is based in Toronto.
What compensation and benefits come with the role?
The position offers a base salary between $133,868 and $147,960, a commission range of $37,758 to $41,732, and equity.
How should an applicant apply?
Applicants should submit their application through the official Gorgias careers page.