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AI Deployment Manager, Enterprise

gorgiasParisCustomer Success
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Salary
€71K – €79K
Job type
Full-time
Experience
Senior · 3+ yrs
Posted
5 Oct 2026
Status
Open · checked 7d ago

About this role

AI Deployment Manager, Enterprise at Gorgias in Paris is a full-time position for an experienced professional who manages customer onboarding and AI adoption. This role suits a candidate with a strong SaaS implementation background looking to guide businesses through conversational commerce solutions.

Role Overview

The AI Deployment Manager, Enterprise position is based in Paris and offered by Gorgias as a full-time role. The professional in this position manages the entire post-sales onboarding process, spanning from the initial sales handover to configuration, training, and activation. Responsibilities include delivering a white-glove onboarding experience for a portfolio of accounts while demonstrating the value of the Helpdesk and AI Agent products.

Key Responsibilities

Conduct in-depth discovery and implementation sessions to drive product adoption and usage.
Build customized solutions on behalf of customers to align with their specific needs and goals.
Design and execute AI Agent adoption roadmaps to sequence automation rollouts and prove value.
Drive the activation ratio and reduce time to value by providing expert configuration guidance.
Establish trust through product knowledge, best practices, and clear communication of AI business impact.
Act as the primary liaison between customers and internal teams to ensure seamless communication.
Manage integrations with ecommerce tech stacks, explore custom paths, and troubleshoot using resources and AI tools.
Drive project timelines using clear milestone setting and workback schedules.
Analyze ecommerce customer data to build executive-ready narratives focused on revenue, efficiency, and risk.
Document interactions and configurations to improve future implementations and team best practices.
Identify and mitigate roadblocks to decrease time to value and coach peers using playbooks.
Leverage AI tools to accelerate discovery synthesis, solution design, and documentation.

Requirements

Three to five plus years of experience in SaaS as an implementation manager or similar post-sales role delivering complex implementations.
Three to five plus years of experience crafting and overseeing project timelines, managing 25 to 30 accounts simultaneously with autonomy.
Exceptional communication, interpersonal, and executive presence to resonate at the CEO and CFO level.
Technical curiosity with an understanding of ecommerce platforms, integrations, and troubleshooting.
Affinity for technology, automation, and AI in customer support, with the ability to configure AI Agents quickly.
Adaptability to evolving onboarding processes and willingness to learn new product developments.
Focus on relationship building to drive engagement, product adoption, and reduce churn.
Commitment to continuous learning regarding Gorgias product developments and ecommerce trends.

Nice to Have

Ecommerce experience is a strong plus.
Familiarity with Shopify and common ecommerce tech stacks is a strong plus.

Skills and Tools

SaaS Implementation Management
Project Management
Helpdesk and AI Agent Configuration
Ecommerce Integrations
Shopify
Claude
ChatGPT
Granola

Salary and Benefits

Salary range of €71,000 to €79,000
Equity offerings included

About the Company

Gorgias builds a unified AI agent platform designed to help e-commerce brands sell, support, and re-engage customers throughout their journey. The company focuses on authentic conversations, effortless shopping, and personalized re-engagement. Internally, Gorgias utilizes AI tools across teams and provides an annual learning and development budget.

How to Apply

To apply for this role, please visit the official Gorgias careers page to submit your application.

Skills and tech stack

Questions candidates ask

What is the location of the AI Deployment Manager role?

The role is located in Paris.

What is the salary range for this position?

The salary ranges from €71K to €79K and includes equity offerings.

How many accounts does the deployment manager handle simultaneously?

The role involves managing 25 to 30 accounts simultaneously.

What level of experience is required?

Candidates need 3 to 5 plus years of experience in SaaS as an implementation manager or in a similar post-sales role.

Are there any preferred tech stacks or backgrounds?

Ecommerce experience, familiarity with Shopify, and knowledge of common ecommerce tech stacks are noted as strong pluses.

Ready to apply?

The application is on the official gorgias careers page.

Apply on company site