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Enterprise AI Solutions Manager

gorgiasTorontoCustomer Success
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Salary
CA$110,514 – CA$122,147
Job type
Full-time
Experience
Senior · 5+ yrs
Posted
8 Oct 2026
Status
Open · checked 7d ago

About this role

This role suits an experienced customer success or account management professional based in Toronto who wants to drive AI adoption for ecommerce brands. The Enterprise AI Solution Manager position at Gorgias involves partnering with merchants to optimize support operations and implement automated workflows.

Role Overview

The Enterprise AI Solution Manager acts as a strategic partner to a designated portfolio of ecommerce merchants in Toronto. The professional guides clients through feature adoption, operational improvements, and long-term value realization while collaborating with internal teams.

Key Responsibilities

Manage a portfolio of approximately seventy to eighty ecommerce customer accounts independently.
Build stakeholder relationships through regular check-ins and quarterly business reviews.
Analyze client workflows to design account plans centered on efficiency and adoption.
Drive feature adoption for AI capabilities, automations, and system integrations.
Monitor account health metrics, manage renewal discussions for lower-risk accounts, and prevent churn.
Maintain accurate data tracking in internal systems and utilize AI tools to enhance daily workflows.

Requirements

Minimum of five years of professional background in account management or customer success.
Prior practical work history managing multiple accounts within a software-as-a-service environment.
Strong verbal and written communication abilities to lead structured customer interactions.
Proactive and curious mindset regarding operational details and problem-solving.
Ability to balance high-level strategy with hands-on execution.
English language proficiency on the curriculum vitae or resume.

Nice to Have

Background working directly with ecommerce brands or customer support operations.
Strong interest in automation technologies and artificial intelligence applications.

Skills and Tools

Customer Success and Account Management
SaaS Portfolio Management
AI and Automation Workflows
Customer Support Operations
CRM and Data Tracking Systems

Salary and Benefits

Base salary ranging from CA$110,514 to CA$122,147.
Commission ranging from CA$31,171 to CA$34,452.
Offers equity and bonus opportunities.

About the Company

Gorgias builds a unified artificial intelligence platform that enables brands to handle customer sales, support, and re-engagement across the shopping journey. The organization focuses on authentic conversations, effortless checkout experiences, and personalized customer interactions.

How to Apply

To apply for this position, visit the official Gorgias careers page and submit an English resume.

Skills and tech stack

AI ToolsAutomation SoftwareSaaS PlatformsChatGPTClaudeGranola

Questions candidates ask

What is the location of this job?

This position is located in Toronto.

How many years of experience are required?

Candidates must have five or more years of experience in customer success, account management, or similar roles.

What is the compensation package for this role?

The position offers a base salary between CA$110,514 and CA$122,147, commission between CA$31,171 and CA$34,452, equity, and a bonus.

How many customer accounts will the manager handle?

The role manages a portfolio of approximately 70 to 80 ecommerce customers.

What language must the resume be provided in?

The CV or resume must be provided in English.

Ready to apply?

The application is on the official gorgias careers page.

Apply on company site