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Disputes Operations & Strategy

OnePayUnited States (Remote)Risk
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Salary
$90K - $140K USD
Job type
Full-time
Work mode
Remote
Posted
25 Jun 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Disputes Operations and Strategy position at OnePay is a full-time remote opportunity based in the United States, designed for professionals with at least five years of experience in process optimization. This role suits individuals who want to lead daily dispute workflows and execute overall servicing strategies with an emphasis on artificial intelligence automation.

Key Responsibilities

Drive AI Transformation by utilizing artificial intelligence, large language models, and automation tools to minimize operating expenses, enhance consumer experiences, and lower dispute complaint metrics.
Oversee Operations by managing back-office daily routines for dispute pathways across varied product offerings, guaranteeing precise and compliant case resolutions.
Optimize Tooling and Vendor Performance through strategic initiatives that upgrade case management platforms, incorporate AI copilots, and supervise business process outsourcing partners.
Conduct root cause analysis during quality breakdowns, deploying immediate workarounds while building permanent automated solutions.
Collaborate across departments with Engineering, Compliance, and Product to build automated workflows and review downstream implications for new releases.
Communicate operational strategies, artificial intelligence performance data, and strategic choices to executive leadership and internal teams.

Requirements

Minimum of 5 years working in process optimization or operations teams, demonstrating a history of scaling systems using technology and automation.
Proven expertise in deploying artificial intelligence tools such as LLMs, prompt engineering, and advanced analytics platforms to eliminate manual tasks and improve efficiency.
Possess an owner’s mentality characterized by fast-paced execution, high accountability, and the ability to finalize complex technical projects.
Strong analytical instincts featuring problem-solving capabilities, acute attention to detail, and data-driven tracking of key performance indicators.
High integrity with the capability to manage confidential financial and customer data securely.

Nice to Have

Domain expertise in fraud, chargebacks, or disputes.
Familiarity with Regulation E, Regulation Z, Mastercard network rules, and the general chargeback lifecycle.
Previous background working inside fast-moving neobank or fintech settings.

Skills and Tools

Artificial Intelligence and LLMs
Prompt Engineering
Workflow Automation
Advanced Analytics Platforms
Case Management Systems
BPO Vendor Management
Root Cause Analysis

Salary and Benefits

Competitive base salary ranging from $90,000 to $140,000 USD per year
Stock options and health benefits starting on Day 1
401(k) plan featuring a company match
Flexible time off with remote-friendly work arrangements across the United States

About the Company

OnePay operates as a consumer fintech platform that combines banking, high-yield savings, credit cards, point-of-sale lending, investing, and cryptocurrency into a single destination. The platform partners with employers, gig platforms, and human capital management providers to deliver embedded financial services to millions of frontline workers. Backed by Walmart and Ribbit Capital, OnePay focuses on eliminating high fees and low rates to help Americans grow their money efficiently.

How to Apply

Interested candidates should visit the official OnePay careers page to submit their application for the Disputes Operations & Strategy position.

Questions candidates ask

What is the salary range for the Disputes Operations & Strategy role?

The annual base salary ranges from $90,000 to $140,000 USD, accompanied by stock options, health benefits from Day 1, and a 401(k) plan with a company match.

Is this job remote?

Yes, this position is remote-friendly for applicants located within the United States.

What level of experience is required?

Candidates must have 5 or more years of experience in operations or process optimization teams, with a track record of scaling systems through technology and automation.

What are the core technical focuses of this position?

The role heavily focuses on AI-driven automation, utilizing LLMs, prompt engineering, and advanced analytics to optimize dispute intake, investigations, chargebacks, and resolution workflows.

What background is considered a nice-to-have for applicants?

Preferred additions include domain expertise in fraud or chargebacks, knowledge of Regulation E and Z alongside Mastercard network rules, and background experience in fast-paced fintech environments.

Ready to apply?

The application is on the official OnePay careers page.

Apply on company site