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Director of Customer Success, DSO

OverjetUnited States, RemoteSales & Marketing
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
15 May 2026
Status
Open · checked 7d ago

About this role

Overjet is seeking a remote Director of Customer Success, DSO to lead and scale the SMB customer success function for dental artificial intelligence platforms across the United States. This leadership role is ideal for an experienced professional with a deep understanding of dental practices and team management who wants to accelerate their career in a fast-growing technology sector.

Role Overview

As the Director of Customer Success, DSO at Overjet, the individual will shape the future of dental care by leading a team dedicated to client retention, platform adoption, and account expansion. The position focuses on overseeing the SMB customer base, developing strategic playbooks, and ensuring that dental practices and organizations maximize the value of industry-leading artificial intelligence solutions.

Key Responsibilities

Achieve and exceed monthly and quarterly goals regarding net revenue retention, churn reduction, and expansion revenue.
Recruit, hire, mentor, and manage a high-performing team of SMB Customer Success Managers while fostering a collaborative culture.
Create and implement comprehensive customer success strategies, engagement models, and risk mitigation frameworks spanning the entire post-sale journey.
Cultivate strong relationships with key dental professionals, organizations, and stakeholders to understand needs and elevate satisfaction.
Partner closely with sales, product, and marketing departments to relay customer feedback, product gaps, and emerging requirements.
Deliver accurate retention forecasts, health score analytics, and portfolio performance reports to senior leadership.
Spearhead quarterly complaint trending and review sessions to maintain regulatory compliance for medical devices.

Requirements

Minimum of 5 years of professional background in customer success or account management.
At least 2 years of direct managerial experience leading teams.
Minimum of 2 years of hands-on experience working alongside dental practices or DSOs with familiarity regarding dental industry dynamics.
Proven history of designing and executing customer success strategies covering onboarding, health scoring, and lifecycle engagement.
Strong analytical mindset capable of utilizing data and metrics to drive performance and spot expansion avenues.
Proficiency with CRM and customer success software platforms such as Salesforce or Gainsight.

Skills and Tools

Customer Success Strategy and Lifecycle Management
Team Leadership and Mentorship
Data Analysis and Customer Health Scoring
CRM and Customer Success Software (Salesforce, Gainsight)
Dental Industry Dynamics and DSO Operations
Regulatory Compliance and Complaint Review

Salary and Benefits

Competitive compensation package with equity options.
401(k) retirement plan featuring a matching program.
Comprehensive medical, dental, and vision insurance with 99 percent of employee premiums covered and 75 percent covered for dependents.
Life and AD and D insurance policies along with optional Health Savings Account contributions.
8 weeks of paid parental leave and flexible time off combined with company-paid holidays.
Annual learning and development stipend.

About the Company

Overjet stands as the global leader in dental artificial intelligence, empowering dental providers and insurers to deliver top-tier care and improve oral health outcomes for everyone. Recognized across numerous innovation and workplace lists, the organization offers a unique hybrid work environment that blends collaborative in-person hubs with remote flexibility.

How to Apply

Interested candidates should visit the official Overjet careers page to submit an application for this remote position.

Questions candidates ask

Is this position fully remote?

Yes, the role is listed as United States, Remote, though Overjet also operates hybrid work hubs in select cities.

How many years of experience are required for this role?

Candidates must have at least 5 years of total experience in customer success or account management, including a minimum of 2 years in a managerial position.

Is prior experience in the dental industry necessary?

Yes, applicants must possess at least 2 years of experience working directly with dental practices or DSOs alongside strong knowledge of dental industry dynamics.

What software proficiency is expected?

Proficiency in CRM and customer success software tools such as Salesforce, Gainsight, or similar platforms is required.

What benefits are provided by Overjet?

Overjet offers competitive compensation and equity, a 401(k) match, robust medical, dental, and vision coverage, life insurance, 8 weeks of paid parental leave, flexible time off, and a learning and development stipend.

Ready to apply?

The application is on the official Overjet careers page.

Apply on company site