Digital Customer Success Campaign Manager
About this role
The Digital Customer Success Campaign Manager role at 1Password is a hands-on, program-focused position based remotely across the United States or Canada. This opportunity suits an experienced marketing or operations professional who enjoys combining data, communication, and experimentation to scale digital customer journeys from trial to ongoing value.
Role Overview
As a Digital Customer Success Campaign Manager, you will design, launch, and improve digital customer journeys at scale. Reporting to the Senior Manager of Digital Customer Success, you will turn customer product signals into timely, useful programs that help users move seamlessly through activation, adoption, and renewal. You will work within a dynamic, fast-paced environment where every team member is encouraged to utilize AI tools to work smarter and move faster.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
For USA-based roles, the annual base salary ranges from $96,000 USD to $134,000 USD. For Canada-based roles, the annual base salary ranges from $88,000 CAD to $123,000 CAD. Additional compensation includes an equity grant, incentive programs, and a generous paid time off policy. Employees are immediately eligible to participate in comprehensive benefits programs including health, dental, and retirement matching (401k for US or RRSP for Canada), alongside parental leave top-up programs and free 1Password accounts.
About the Company
1Password is a trusted leader in enterprise password management and unified access management, serving over 180,000 businesses globally. Recognized on the Forbes Cloud 100 for four consecutive years and partnered with iconic brands like Oracle Red Bull Racing, the company focuses on unleashing employee productivity without compromising security. Operating with a remote-first mindset since 2005, 1Password values collaboration, honesty, simplicity, and putting people first.
How to Apply
Visit the official company careers page at 1password.com to submit your application for the Digital Customer Success Campaign Manager position.
Questions candidates ask
Where is the Digital Customer Success Campaign Manager role located?
This position is remote-first with hiring locations across the United States and Canada.
What is the salary range for this position in the United States?
The annual base salary for USA-based roles is between $96,000 USD and $134,000 USD, plus equity, benefits, and incentive programs.
What is the salary range for this position in Canada?
The annual base salary for Canada-based roles is between $88,000 CAD and $123,000 CAD, plus equity, benefits, and incentive programs.
What software tools will I use in this role?
You will use tools such as Gainsight, Salesforce, marketing automation platforms, and various AI solutions to manage and optimize campaigns.
Are go-to-market roles required to travel?
Occasional travel may be required for department-wide offsites, quarterly meetings, and periodic customer events. All go-to-market roles also feature an in-person onboarding session in Toronto.