Latest AI JobsBrowse Jobs
H

Customer Success Manager, Mid Market

HarveyMunichCustomer Success
Apply on company site
Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Mid · 3+ yrs
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

Customer Success Manager, Mid Market is a full-time position based in Munich with Harvey, focusing on enterprise AI adoption in the legal sector. This role suits professionals with several years of customer success experience in the technology or SaaS industry who want to guide organizations through digital transformation.

Role Overview

As a Customer Success Manager, Mid Market at Harvey, the selected individual manages value realization and guides major enterprises and law firms in adopting artificial intelligence. The position involves acting as a trusted advisor to integrate the platform into daily professional workflows, identifying use cases, and partnering with sales teams to drive contract renewals and account expansions.

Key Responsibilities

Facilitate onboarding by integrating the platform into customer workflows, advising administrators with data-driven practices, and ensuring proper utilization of artificial intelligence solutions.
Conduct training and enablement sessions with end users to position the technology as a core component of strategic legal tasks.
Serve as the primary point of contact to navigate complex organizational structures, cultivate executive sponsors, and build strong client advocacy.
Track success metrics such as adoption rates, return on investment, and overall value realization.
Partner with Account Executives to manage renewal readiness and identify opportunities for account expansion.
Gather customer feedback and communicate platform insights to internal product and engineering teams for continuous improvement.

Requirements

Three to four or more years of experience in customer-facing roles within technology or software-as-a-service platforms.
Ability to adapt smoothly during periods of rapid growth and high-speed change.
Proficiency in strategic planning and revenue-based prioritization.
Capability to manage high volumes of client-facing projects and strict timelines.
Experience conducting in-person meetings with executive stakeholders.
Skill in mapping organizations and influencing internal stakeholders.
Track record of driving key customer metrics, outcomes, and managing revenue, expansion, and renewal targets.
Strong self-management skills paired with a proactive approach and a distinct professional point of view.
Experience working collaboratively across cross-functional teams including product and sales departments.

Skills and Tools

SaaS Customer Success
Strategic Planning
Revenue Management
Stakeholder Influence
Enterprise Onboarding

About the Company

Harvey transforms legal and professional services by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise to reshape how knowledge work is performed. Backed by investor support, the company operates with a focus on decisiveness, simplicity, and persistence while scaling rapidly in Munich and globally.

How to Apply

Interested candidates should visit the official company careers page to submit their application.

Questions candidates ask

What is the location of the Customer Success Manager, Mid Market role?

The position is located in Munich.

How many years of experience are required for this role?

Applicants must have 3-4+ years of experience in customer-owning roles at tech or SaaS platforms.

What are the primary responsibilities regarding revenue?

The role requires owning a revenue, expansion, and renewal target while collaborating with Account Executives to maintain customer renewal readiness.

Who does the Customer Success Manager collaborate with internally?

The role works cross-functionally with Product, Engineering, and Sales teams.

Ready to apply?

The application is on the official Harvey careers page.

Apply on company site