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Customer Success Manager, Majors, EMEA

HarveyLondonCustomer Success
Apply on company site
Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Senior
Posted
8 Oct 2026
Status
Open · checked 7d ago

About this role

This role suits an experienced customer success or account management professional who wants to guide major enterprise clients in London through AI adoption. The position involves managing key client relationships and driving technology integration for elite organizations within the EMEA region.

Role Overview

The Customer Success Manager, Majors, EMEA position at Harvey involves supporting large clients such as law firms, Fortune 500 companies, and asset managers in London. The professional in this role acts as a trusted advisor to ensure clients achieve maximum value from the enterprise-grade AI platform. Responsibilities include shaping the product roadmap and integrating the technology into daily business operations.

Key Responsibilities

Serve as the primary contact for major customers, offering consultative guidance and strategic thought partnership.
Lead the strategic integration of the platform into daily workflows to ensure seamless adoption.
Monitor account health proactively, manage risks early, and support long-term client retention.
Train end users and collaborate with Legal Product Specialists to establish daily usage.
Engage with stakeholders and executives to build client advocacy.
Collect and relay customer insights to internal teams for product improvement.
Travel for business up to twenty-five percent of the time.

Requirements

Extensive background in strategic customer success or account management within Enterprise SaaS, legal environments, or top-tier management consulting.
Demonstrated experience in executing change management and wide-scale technology adoption for large projects.
Strong communication, strategic planning, and stakeholder influence capabilities at the executive level.
Results-driven mindset with the ability to prioritize competing tasks and demanding clients.
Collaborative, proactive approach with a team-first mentality.

Skills and Tools

Enterprise SaaS
Strategic Account Management
Change Management
Stakeholder Engagement

About the Company

Harvey is a company transforming professional and legal services by combining frontier agentic AI, an enterprise-grade platform, and domain expertise. The organization operates on values including decisiveness, simplicity, and a persistent drive for excellence.

How to Apply

Interested candidates should apply on the official company careers page.

Questions candidates ask

Where is the job located?

The position is based in London.

What type of travel is expected?

Travel is required up to 25% of the time.

What kind of clients will this role support?

This role supports elite law firms, Fortune 500 companies, and premier asset managers.

What background is required for applicants?

Applicants need an extensive background in strategic customer success or account management within Enterprise SaaS, legal settings, or top-tier management consulting.

Ready to apply?

The application is on the official Harvey careers page.

Apply on company site