About this role
Professionals who thrive in fast-moving, high-accountability environments and enjoy guiding complex enterprise clients through technological transitions will find a natural fit in this Sydney-based position. Harvey develops frontier agentic AI platforms for legal and professional services, building category-defining solutions that reshape how knowledge work operates.
In this role, the selected candidate acts as the primary strategist and trusted advisor for major accounts across the APAC region. Responsibilities involve driving seamless onboarding, managing key metrics to secure renewals, and helping prominent law firms and enterprises integrate AI tools into their daily workflows. The team operates with intense focus and decisiveness, making this an ideal opportunity for someone who combines rigorous project management with a consultative approach to customer success.
What you will do
- Lead strategic implementation processes to integrate the platform into large enterprise and law firm workflows.
- Serve as the primary contact for strategic accounts using a consultative and prescriptive approach.
- Evangelize large language models and enable end users to drive daily product adoption.
- Monitor utilization metrics, adoption rates, and KPIs to maintain customer health and secure renewals.
- Partner with sales teams to expand existing revenue and encourage clients to become organizational advocates.
- Relay client insights to internal product and go-to-market teams to inform continuous service improvements.
What you need
- Demonstrated experience in enterprise software-as-a-service, big law, or top-tier management consulting.
- Direct background in managing large-scale technology projects and executing strategic plans.
- Exceptional communication skills with the capability to influence stakeholders at various organizational levels.
- Strong analytical skills with experience using customer success platforms and data to track key performance indicators.
- Familiarity with driving the adoption of complex artificial intelligence or large language model tools.
Benefits
- Fully covered private hospital insurance with dental, optical, physio, and mental health extras
- Family and fertility support through Carrot for treatments, adoption, and surrogacy
- Paid annual leave, sick leave, and fully paid parental leave
- Daily in-office lunch, wellness memberships via Wellhub, and monthly commuting support
- Annual professional development support for courses, certifications, conferences, and books
- Monthly remote work allowance for home office, internet, and phone expenses
Skills and tech stack
Questions candidates ask
What is the remote work policy?
The role follows a structured hybrid working arrangement based out of the Sydney office. Employees work three days in the office and two days from home.
What tools and platforms will I use?
You will drive the adoption of complex AI and LLM tools. Customer success platforms like Catalyst, Salesforce, or similar software are used to track KPIs and inform success planning.
Are visa sponsorship opportunities available?
Applicants must have valid Australian work rights. Harvey does not currently offer visa sponsorship for this position.
What kind of background is required for this role?
Candidates need experience in enterprise SaaS, legal or big law environments, or top-tier management consulting. Direct experience managing large-scale technology projects is also required.