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Customer Success Manager (AI Enterprise)

almetraBerlinCommercial
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Senior · 3+ yrs
Posted
24 Sept 2026
Status
Open · checked 9d ago

About this role

This role suits an experienced customer success professional based in Munich who wants to shape early-stage enterprise operations at an artificial intelligence company. The position is a foundational full-time opportunity located in Munich focusing on managing accounts within the manufacturing sector.

Role Overview

Almetra seeks a Customer Success Manager (AI Enterprise) in Munich to join its early customer success team as a foundational hire. The person in this position manages a portfolio of accounts across the entire customer lifecycle while helping build internal infrastructure.

Key Responsibilities

Maintain accountability for net revenue retention, gross retention, and overall customer health metrics across assigned accounts
Direct customer onboarding, ongoing engagement, and executive business reviews specifically for complex manufacturing enterprises
Bridge communication between customer technical and operations groups and internal company stakeholders
Track solution performance, discover account expansion possibilities, and provide strategic recommendations
Handle issue escalations from start to finish to preserve customer satisfaction
Develop internal customer success infrastructure such as playbooks, health metrics, processes, and tooling
Communicate the customer viewpoint during internal product and strategy meetings

Requirements

Minimum of 3 years working in a client-facing position, preferably handling enterprise clients within manufacturing or industrial sectors
Demonstrated capacity to navigate large and matrixed organizational structures
History of successfully retaining and commercially expanding client accounts
Advanced communication and stakeholder management capabilities for both technical and executive groups
Ability to construct operational processes independently where minimal structure currently exists
Professional fluency in English
Readiness to travel when necessary

Skills and Tools

Account portfolio management
Enterprise account expansion and retention
Customer health scoring and playbooks
Stakeholder management

Salary and Benefits

Employee Share Options Program for permanent employees
Urban Sports Club membership
Quarterly team retreats
Flexible working hours

About the Company

Almetra operates as an artificial intelligence-first software company focused on manufacturing applications with a flat organizational hierarchy and an open 360-degree feedback model. The company employs a diverse team representing over ten nationalities and maintains a commitment to ethical software development and inclusive workplace practices.

How to Apply

Interested candidates should visit the official company careers page to submit an application.

Skills and tech stack

Computer Vision

Questions candidates ask

Where is the job located?

The position is based in Munich.

How many years of experience are required?

Candidates must have at least 3 years of experience in a customer-facing role, preferably with enterprise clients in manufacturing or industrial settings.

What benefits are provided?

Benefits include an Employee Share Options Program for permanent employees, Urban Sports Club membership, quarterly team retreats, and flexible working hours.

Is travel required for this role?

Yes, candidates must be willing to travel as needed.

What language skills are necessary?

Fluency in English is required, and knowledge of additional languages is considered a plus.

Ready to apply?

The application is on the official almetra careers page.

Apply on company site