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Customer Success Manager

Bland AISan FranciscoPost Sales
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Salary
$120K - $180K USD
Job type
Full-time
Work mode
Remote
Posted
14 Apr 2026
Status
Open · checked 7d ago

About this role

Bland is seeking a Customer Success Manager to direct the post-sales journey and accelerate client value realization for voice automation technology. This remote-friendly opportunity based in San Francisco suits a proactive professional with extensive technical customer-facing experience.

Role Overview

In this position, the Customer Success Manager takes absolute ownership of the post-sales lifecycle, ensuring clients deploy rapidly and achieve quantifiable returns on investment. The individual shapes the deployment plan, removes roadblocks, and transforms client uncertainty into repeatable execution. By working closely with internal teams, the role stabilizes accounts, identifies genuine risks, and drives strategic account expansion.

Key Responsibilities

Own the complete post-sales lifecycle, ensuring clients launch efficiently and attain measurable key performance indicators through AI agents.
Collaborate directly with forward deployed engineers to troubleshoot technical challenges and accelerate production resolutions.
Deliver proactive technical advice regarding best practices, platform features, and optimization tactics to maximize client value.
Discover fresh use cases and map expansion possibilities to formulate actionable growth strategies.
Communicate confidently with stakeholders at all organizational levels, translating intricate artificial intelligence behaviors into straightforward recommendations.
Maintain high velocity and personal accountability within a rapid, startup setting focused on customer obsession.

Requirements

Bring a minimum of five years of experience in technical, client-facing positions such as Technical Account Manager, Deployment Strategist, or Customer Success Manager.
Demonstrate practical exposure to APIs and integrations, including reading or writing REST and JSON, interpreting logs, and querying data with SQL.
Possess proven skills in escalation and incident management to resolve complex problems during high-pressure scenarios.
Exhibit exceptional communication abilities to brief executives and converse deeply with technical practitioners.
Demonstrate high emotional intelligence and customer advocacy to establish trust quickly and lead structured meetings like QBRs.
Thrive in fast-moving environments through high ownership and cross-functional collaboration with sales and engineering groups.

Nice to Have

Prior background working inside startups or early-stage customer success functions.
Familiarity with artificial intelligence, machine learning, conversational platforms, or telephony systems.
Experience debugging distributed systems, advanced logs, or APIs beyond REST and JSON.
Knowledge of voice workflows, call flows, or contact center technologies.
History of constructing customer onboarding frameworks and customer success playbooks.

Skills and Tools

SQL
REST and JSON APIs
Incident Management
Log Interpretation
Cross-Functional Collaboration

Salary and Benefits

Annual base salary ranging from $120,000 to $180,000.
Meaningful equity participation.
Comprehensive benefits package.
Access to a workspace in Levi's Plaza, San Francisco, with remote flexibility.

About the Company

Bland creates advanced human-like artificial intelligence phone agents designed to revolutionize corporate communication at massive scale. Backed by prominent investors like Y Combinator and Emergence Capital, the organization has raised substantial funding to expand its voice automation capabilities. The enterprise operates with a compact team powering natural conversations for prominent corporate clients across various industries.

How to Apply

Interested candidates should visit the official Bland careers page to submit an application and complete the necessary onboarding and verification steps.

Skills and tech stack

SQL

Questions candidates ask

What is the salary range for the Customer Success Manager position?

The annual base salary ranges from $120,000 to $180,000, and the compensation package also includes meaningful equity and benefits.

Is this job remote?

Yes, Bland is open to remote candidates for this position, while also offering a workspace in Levi's Plaza, San Francisco.

How many years of experience are required?

Candidates must have at least 5 years of experience in technical, customer-facing roles such as a CSM, TAM, or Deployment Strategist.

What technical skills are necessary for this role?

Applicants need experience with APIs and integrations, including REST and JSON, interpreting logs, and querying data using SQL.

How should I apply for this job?

Candidates should apply directly on the official Bland careers page.

Ready to apply?

The application is on the official Bland AI careers page.

Apply on company site