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Customer Success Engineer

vCluster LabsRemoteCustomer Engineering
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Salary
$150K - $175K USD
Job type
Full-time
Work mode
Remote
Posted
8 Jul 2026
Status
Open · checked 8d ago

About this role

Role Overview

vCluster — Kubernetes Tenant Isolation for AI Infrastructure is seeking a remote Customer Success Engineer to lead post-sales customer outcomes and adoption. This role is a great fit for a technical professional who wants to partner with platform engineering leaders and enterprise buyers to maximize their cloud-native investments.

Key Responsibilities

Own end-to-end customer onboardings from the sales handoff to project close, including architecture workshops and platform installation.
Build and maintain success plans documenting business objectives, KPIs, and adoption milestones.
Connect platform adoption metrics to business outcomes like cost efficiency, ROI, and engineering velocity.
Manage regular check-ins, Quarterly Business Reviews, and Executive Business Reviews.
Handle technical conversations and assist customers with deployment patterns, RBAC, Tenant Isolation, and Day 2 operations.
Drive the renewal and expansion motion, identifying triggers for new use cases and GPU workloads 90 days prior to renewal.
Serve as the internal voice of the customer, escalating blockers and providing actionable feedback to Product and Engineering.

Requirements

Proven post-sales experience in a technical role such as customer success, technical account management, or professional services.
Hands-on familiarity with Kubernetes and cloud-native infrastructure technologies.
Ability to communicate effectively with both executive leadership and hands-on platform engineers.
Structured, proactive approach utilizing clear frameworks for success plans, adoption milestones, and renewal timelines.
Strong commercial awareness regarding SaaS and platform business drivers.

Nice to Have

Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure.
Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms.
Background working in regulated industries like financial services, healthcare, or the public sector.
Contributions to the Kubernetes or open-source ecosystem.
Experience working at a Series B-D startup.

Skills and Tools

Kubernetes
Cloud-Native Infrastructure
Tenant Isolation and RBAC
Customer Success and Account Management

Salary and Benefits

Competitive salary ranging from $150,000 to $175,000 USD per year, including equity.
Premium health, dental, vision, and life insurance plans for employees and eligible dependents.
Flexible working schedule focused on results rather than hours clocked.
Workplace flexibility regarding where work is performed.

About the Company

vCluster is the number one platform for AI infrastructure, backed by top-tier investors including Khosla Ventures with over $28M raised. The company powers over 100,000 GPUs and 1 million CPUs across more than 50 AI clouds and Fortune 500 enterprises. Operating with a distributed, remote-first culture, vCluster builds infrastructure tools that allow operators to turn raw GPUs into sellable cluster products rapidly.

How to Apply

To apply for this position, please visit the official company careers page on loft.sh.

Skills and tech stack

Kubernetes

Questions candidates ask

What is the salary range for the Customer Success Engineer role?

The salary range is between $150,000 and $175,000 USD per year, alongside equity and comprehensive benefits.

Is this position remote?

Yes, this is a remote position within a distributed team with a remote-first culture.

What technical background is required for this job?

Candidates need hands-on familiarity with Kubernetes, cloud-native technologies, tenant isolation patterns, and RBAC, alongside past technical post-sales experience.

What are the primary responsibilities of a Customer Success Engineer at vCluster?

Responsibilities include managing end-to-end customer onboardings, building success plans, articulating platform value, driving renewals and expansions, and providing technical credibility to enterprise and AI cloud customers.

How can I apply for this role?

You can apply by visiting the official company careers page at loft.sh.

Ready to apply?

The application is on the official vCluster Labs careers page.

Apply on company site