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Customer Care Manager 馃嚝馃嚪

QontoBarcelonaCustomer Service - France 馃嚝馃嚪
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Salary
Not listed
Job type
Full-time
Posted
6 Oct 2022
Status
Open 路 checked 7d ago

About this role

Role Overview

Qonto is hiring a full-time Customer Care Manager for the Account Management team based in Barcelona, Spain. This role suits professionals with direct client experience who want to deliver exceptional support to French market clients while working in an innovative environment.

Key Responsibilities

Manage client support tickets from start to finish via chat, email, and occasional video calls for non-VIP clients in the French market.
Investigate transaction histories, company profiles, and account activity to uncover accurate and thorough solutions.
Suggest relevant products or additional solutions based on individual client needs.
Collaborate with Product and Tech teams to address bugs and handle feature requests that require cross-functional effort.
Work on internal projects to improve CRM workflows and build better databases.

Requirements

Prior experience working directly with clients in customer care or a comparable position.
Exceptional written communication skills in both French and English for chat, email, and calls.
Strong problem-solving abilities to untangle tricky and ambiguous situations independently.
Eagerness to read documentation and figure things out without constant oversight.
AI-fluent mindset with a readiness to use advanced AI tools to work faster and rethink daily tasks.
Flexibility to work outside of standard office hours and on weekends when client support is needed.

Skills and Tools

Customer care and client support
Chat, email, and video call communication
Account activity and transaction history analysis
CRM workflows and internal database management
AI tools and modern workplace technology

About the Company

Founded in 2017 by Alexandre and Steve, Qonto builds a leading European finance workspace with banking and financial tools for SMEs. The company serves over 750,000 customers across eight European countries and has been profitable since 2023. Qonto maintains a diverse workforce representing over 80 nationalities and integrates AI deeply into daily operations.

How to Apply

To apply for this position, please visit the official Qonto careers page and submit your application online.

Questions candidates ask

Where is this job located?

This position is located in Barcelona, Spain.

What languages are required for this role?

Candidates must have sharp written communication skills in both French and English.

What department does this role belong to?

This role is part of the Customer Service - France department within the Account Management team.

Is remote work available for this position?

No, this is an on-site role located in Barcelona.

What are the working hours expectations?

Candidates need flexible availability and must be comfortable working outside of standard office hours and on weekends when clients require support.

Ready to apply?

The application is on the official Qonto careers page.

Apply on company site