About this role
Harvey needs a Community Lead to turn users into advocates and scale programs that deepen loyalty within the customer base. This person will design and operate customer-facing initiatives that elevate user voices, create meaningful connections, and provide structured ways for engaged users to participate in the legal AI ecosystem. Operating across customer marketing, community building, events, research, and program management, the hire will build repeatable playbooks while maintaining a personal touch. The ideal candidate is a multidisciplinary operator who moves fluidly between high-level strategy and hands-on execution.
What you will do
- Design, launch, and scale customer community programs such as power user initiatives, advocate cohorts, customer councils, and user groups.
- Act as a front-line ambassador for Harvey by building genuine relationships with customers, champions, and executive sponsors.
- Partner with Customer Success, Sales, Product, and Communications to identify and engage customers for stories, events, and research.
- Support third-party research initiatives by recruiting participants, coordinating timelines, and translating outputs into market-facing assets.
- Lead the planning and execution of customer-facing community moments including roundtables, workshops, dinners, and webinars.
- Build the operational backbone for customer engagement programs using trackers, workflows, templates, and structured timelines.
What you need
- Bring 8+ years of experience in customer marketing, community, advocacy, lifecycle marketing, events, program management, or customer success.
- Demonstrate experience building or scaling customer-facing programs like user groups, advocacy initiatives, advisory boards, or executive programs.
- Possess strong multidisciplinary customer marketing instincts to drive engagement, loyalty, storytelling, and business impact.
- Exhibit excellent program management skills to oversee multiple complex workstreams simultaneously in a fast-moving environment.
- Demonstrate strong customer presence and relationship-building abilities when engaging with senior customers and internal leaders.
- Show high ownership, strong judgment, and a bias toward action while operating effectively with ambiguity.
Nice to have
- Experience coordinating with external partners, agencies, research firms, analysts, or other third parties
- Experience with tools such as Notion, Asana, Airtable, Salesforce, customer community platforms, event platforms, survey tools, or marketing automation tools
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
What is the compensation range for this role?
The salary ranges from $159.8K to $219.7K and includes equity offerings.
Where is the role located?
The position is based in New York.
What kind of tools will I be using?
Experience with tools such as Notion, Asana, Airtable, Salesforce, customer community platforms, event platforms, survey tools, or marketing automation tools is a plus.
What teams will I work with closely?
You will partner with Customer Success, Sales, Product, Product Marketing, Communications, Operations, and executive stakeholders to keep programs aligned.