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Commercial Customer Success Manager

CodeRabbitSF | BostonCustomer Success
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Salary
$125K - $200K USD
Job type
Full-time
Posted
30 Apr 2026
Status
Open · checked 7d ago

About this role

CodeRabbit is seeking a Commercial Customer Success Manager to join its growing team in Boston or San Francisco. This full-time role is ideal for an experienced professional passionate about helping clients succeed with an AI-powered code review platform.

Role Overview

As a founding member of the customer success management team within the Americas theater, the Commercial Customer Success Manager oversees the complete client journey from initial kickoff through renewals and expansions. This position involves building lasting relationships, championing customer needs, and ensuring clients achieve maximum value from the platform.

Key Responsibilities

Cultivate strong relationships with clients to understand their specific business objectives and expectations.
Drive active platform engagement and high adoption rates across the entire customer lifecycle.
Manage a designated book of business for organizations with fewer than 5,000 employees, handling both renewals and growth opportunities.
Master the platform's features to serve as a trusted product expert.
Educate users on optimal product usage to secure maximum value realization.
Advocate internally for client needs to help influence the product roadmap.
Communicate product benefits and best practices clearly to solve ongoing customer challenges.
Lead professional customer-facing communications and present periodic reviews to leadership teams.

Requirements

Minimum of 3 years of professional experience in account management or customer success.
Technical aptitude to understand the software and connect with technical stakeholders and developers.
Customer obsession with a proven passion for delivering high-quality experiences and resolving client issues.
Deep understanding of the customer success landscape, including procurement and negotiation workflows.
Familiarity with sales methodologies such as SPICED, MEDDPICC, and Command of Message.
Ability to build trust and communicate effectively with C-level executives and software developers.
Understanding of modern development ecosystems, version control systems, CI/CD, and practices involving tools like Git, GitHub, VS Code, and Cursor.
Professional fluency in written and spoken English.
Availability to travel up to 25 percent of the time for in-person client meetings.

Nice to Have

Background working with code review tools and processes.
Knowledge of AI, open-source, and developer technologies.
Go-to-market experience in early-stage, fast-growing, VC-backed startup environments.
Familiarity with Git providers including GitLab, GitHub, Bitbucket, and Azure DevOps.
Experience working with cloud-native technologies and major cloud providers.
Understanding of debugging, RCA, and observability practices.

Skills and Tools

Azure
Git and GitHub
VS Code and Cursor
CI/CD pipelines
Modern software development practices

Salary and Benefits

Target On-Target Earnings (OTE) ranging from $125,000 to $200,000 per year.
Equity and competitive salary packages.
Comprehensive benefits offerings.
Opportunities for continuous professional development.
Chance to work with cutting-edge technology in an innovative environment.

About the Company

CodeRabbit is a leading AI code review platform trusted by more than 17,000 customers and 150,000 open-source projects, handling over 2 million code reviews weekly. Backed by a $143M Series C at a $1.5B valuation, the company builds agentic change management solutions to help software teams scale human judgment and ship code safely.

How to Apply

Interested candidates should visit the official CodeRabbit careers page to submit a resume.

Skills and tech stack

Azure

Questions candidates ask

What is the salary for the Commercial Customer Success Manager role?

The target OTE for this position ranges from $125,000 to $200,000 per year, accompanied by equity and benefits.

Where is this job located?

This position is based in the Americas theater with office locations in Boston and San Francisco.

How much experience is required?

Candidates must have at least 3 or more years of experience working in account management or customer success.

Is travel required for this position?

Yes, travel is required about 25 percent of the time to meet directly with customers.

How do I apply for this position?

You can apply by submitting your resume directly on the official CodeRabbit careers page.

Ready to apply?

The application is on the official CodeRabbit careers page.

Apply on company site